Showroom Manager

BostonFull-timemid

OtherShowroom Manager

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Quick Summary

Key Responsibilities

Technical Tools

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About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

Our Leadership Proposition

Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.

The Role

As our Showroom Manager, you will lead and manage all aspects of the showroom’s financial performance and will work with the company’s Sales Leadership to set and influence the short and long-term strategic direction for the showroom territory. As leader of the showroom you will develop, coach and lead a sales team to achieve or exceed company goals for sales and profitability; all while ensuring growth within the market and a superior service experience for clients.

Full financial P&L, operations, and account management responsibility for the showroom

Lead, coach and develop Sales team in selling, marketing, and new business development activities

Execute organizational strategies to firmly position Waterworks as the industry leader for luxury bath and kitchen

Develop and maintain relationships within the architect and design community

Enhance relationships with current clients to increase sales

Strategically guide and develop individual associate’s account and CRM activity through regular one on one meetings to ensure marketing activities match potential

Establish and maintain operational processes to uphold Waterworks brand image

Investigate and implement innovative ways to proactively market Waterworks products

Create showroom environment that delivers luxury experience to all our clients

Coach team to stay current on product range and competitors’ offerings, and report findings to cross functional partners

Hold designated showroom associate accountable for project management, offering outstanding service and follow through for our clients

Empower associates to resolve client issues and implement solutions

Other responsibilities designed to grow market share

Bachelor’s degree or equivalent

5 years inside/outside sales experience in a showroom, luxury retail or architectural design firm

Minimum of 3 years experience in a sales management role within high end luxury brand environment

Self-motivated team leader with excellent coaching and communication skills

Well connected within the luxury design trade around the showroom