Showroom Manager

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. 

 

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.  The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

 

Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.

Full financial P&L, operations, and account management responsibility for the showroom

Lead, coach and develop Sales team in selling, marketing, and new business development activities 

Execute organizational strategies to firmly position Waterworks as the industry leader for luxury bath and kitchen

Develop and maintain relationships within the architect and design community

Enhance relationships with current clients to increase sales

Strategically guide and develop individual associate’s account and CRM activity through regular one on one meetings to ensure marketing activities match potential

Establish and maintain operational processes to uphold Waterworks brand image

Investigate and implement innovative ways to proactively market Waterworks products

Create showroom environment that delivers luxury experience to all our clients

Coach team to stay current on product range and competitors’ offerings, and report findings to cross functional partners

Hold designated showroom associate accountable for project management, offering outstanding service and follow through for our clients

Empower associates to resolve client issues and implement solutions

Other responsibilities designed to grow market share

Bachelor’s degree or equivalent

5 years inside/outside sales experience in a showroom, luxury retail or architectural design firm

Minimum of 3 years experience in a sales management role within high end luxury brand environment

Self-motivated team leader with excellent coaching and communication skills

Well connected within the luxury design trade around the showroom

Ability to take charge, drive for results and make sound decisions quickly

Ability to negotiate and close deals

Exceptional time management skills with ability to multi-task

Ability to inspire trust, integrity and professionalism

Innovative and strategic thinking

Plumbing/tile/Construction background/exposure a plus

Proficient in all Microsoft Office applications: working knowledge of CRM systems

Requires up to 20% travel

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Waterworks may require physical requirements within its Showroom locations as follows:

Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state.

Waterworks may require physical requirements within its Distribution Centers as follows:

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. The employee is occasionally required to sit, stoop, kneel, pull/push, climb and balance, and to be elevated up to 20 feet in the air on harnessed equipment. The employee must frequently lift and/or move up to 60 pounds, and occasionally lift and/or move up to 110 pounds with assistance from one other Associate and use of proper technique. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.