[Wattpad] Trust & Safety Contractor (Independent Contractor)

Contribute equitably to the zeroing of your specified Zendesk buckets daily, and are responsible for contributing equitably to the completion of daily queues in team specific tools.

Contribute equitably to the handling of staff escalations.

Conduct objective, fair, thorough, evidence based, unbiased and timely investigations into reported cases of copyright infringement.

Understand and enforce Wattpad’s Terms of Service and the Digital Millennium Copyright Act (DMCA).

Escalate reports to relevant teams (when needed) within Wattpad.

Identify trends and current events to assist with strategy adjustments, policy research and analysis.

Work with the rest of Trust & Safety and the Community Support teams to track and resolve bugs and other technical issues

Dynamic and stretch responsibilities can change and evolve as the team and business needs shift. To be determined by the Team Manager/Director/Head.

Each contractor may have different responsibilities based on team and business needs and/or Domain gap. 

Ticket numbers will be defined on an individual basis by your domain manager.

Good understanding of copyright law (Canadian and US)

Experience answering user reports

Ability to be agile 

Commitment to give and receive feedback with empathy and in a timely manner

Comfortable doing monotonous work daily

Technical knowledge and familiarity with Zendesk and Google Suite are assets, but not strictly necessary