Client Success Support

🌍 Led by a Founder Who Cares – Reef Colman built WeAssist to empower individuals and create meaningful opportunities that support families.
⚡ Fast & Purposeful Recruiting – We move quickly but prioritize long-term fit, stability, and growth over just filling roles.
🌎 Connecting Global Talent – With 100+ outsourced professionals and growing, we link top talent worldwide with thriving US businesses.
❤️ Giving Back Matters – From building schools to feeding the homeless, we believe true success means making a difference.
🤝 An Inclusive & Thriving Culture – Your skills and unique gifts matter. We create an environment where outsourced professionals don’t just work—they

➡️ AI & Chatbot Management
➡️ Outsourced Professional Supervision
➡️ Productivity Tracking & Compliance
➡️ Process Adherence & Coaching

➡️ Reporting & Client Communication

• →AI & Chatbot Management:
  • →Leverage AI tools to enhance client support and operational efficiency
  • →Utilize and manage AI chatbots, ensuring seamless integration into daily workflows
  • →Assist in the creation, optimization, and management of AI chatbot functions
  • →Familiarity with at least one AI platform (e.g., ChatGPT, Gemini, Claude) and a strong eagerness to learn and implement AI-driven solutions
    
    
• →Outsourced Professional Supervision:
  • →Track and manage team members’ activities, ensuring focus on a single assigned client
  • →Monitor application and website usage, email exchanges, and activity levels to ensure efficiency and compliance
  • →Conduct real-time performance checks, provide direct feedback, and send Slack messages to reinforce productivity
  • →Document and track improvement plans, ensuring accountability through follow-ups and check-ins
    
    
• →Productivity Tracking & Compliance:
  • →Review the previous day’s productivity using Teramind or other tracking tools, flagging any behavioral concerns
  • →Prepare and compile monthly performance reports, identifying trends and actionable insights
  • →Conduct random check-ins to ensure team members adhere to company policies and are not engaging in unauthorized work
    
    
• →Process Adherence & Coaching:
  • →Ensure all OPs follow established workflows, guidelines, and company processes
  • →Provide coaching and corrective guidance to align performance with company expectations
  • →Proactively address process gaps and recommend improvements to enhance operational efficiency
    
    
• →Reporting & Client Communication
  • →Generate detailed reports on team performance, highlighting key trends, concerns, and areas for improvement
  • →Review end-of-day reports for accuracy and alignment with assigned tasks
  • →Client Calls & Issue Resolution:
    • →Conduct Teramind walkthroughs (Week 2 of onboarding) to familiarize clients with performance tracking
    • →Join client calls to explain key performance issues, alerts, and data insights
    • →Escalate unresolved or critical operational concerns to the Accounts Manager when necessary

Review this Doc first!

How to Prepare for the Recruiting Process -

• https://docs.google.com/document/d/1tCWNqlU4gNG4nQaEeo5iSKNB8A8X7xAlVCMDvZwkdDk/edit?tab=t.0#heading=h.gt6n5ybw2ujb

Joining us means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:

• 🌱 Endless Growth Opportunities – Your role evolves with you—take on more responsibility and leadership as you grow!
• 💰 Great Starting Salary – Competitive compensation to reward your contributions.
• 🎉 13th Month Bonus – Because we appreciate your hard work and dedication. Wild, right? 🤯
• 🏆 Performance-Based Raises, Bonuses & Prizes – Your growth directly impacts your compensation! Hit your KPIs and enjoy rewards that reflect your success!
• 👨‍⚕️ Health, Dental, and Mental Health Insurance – Comprehensive coverage to take care of you inside and out.
• 💡 Proactive, Collaborative, Supportive, and Forward-Thinking Environment – Work on innovative projects that push boundaries alongside passionate leaders who value your input!
• 🌴 Permanent Remote Set-Up – Your office is wherever you want it—whether that's your couch, bed, or hammock!

This opportunity is ideal for someone ready to spread their wings, thrive in a dynamic environment, and make a meaningful impact on our journey to success.

• Time
  • Timezone: 9am-5pm PST (12am-9am MNL)
  • This is a remote position so you can have the freedom to work from anywhere

• Miscellaneous
  • Attire - business casual when in meetings
  • Professional setup (Pains me I actually need to write this down… 👀)
    • Clean background
    • Good camera
    • Good microphone
    • Strong wifi

• Tech Stack
  • Must-have:
    • AI Software:
      • AI Chatbot N8N.io
      • ChatGPT
      • Gemini
      • Claude
      • Hunger and ferocity to learn AI Tools
      • Productivity Tracker:
        • Teramind (Highly Preferred)
        • Hubstaff
        • TimeDoctor
    • Nice-to-have:
      • Project Management Software:
        • ClickUp (preferred)
        • Asana
        • Trello
        • Monday.com
        • SalesForce
      • Slack
      • G-Suite

• Compensation
  • Fixed Rate Range; $12,000 - $14,400/yr