Operations Associate

Key Responsibilities

• Manage and coordinate day-to-day operational activities to ensure smooth and timely execution of business processes.
• Monitor individual and team performance against defined targets, KPIs, SLAs, and operational metrics.
• Maintain regular performance trackers and identify gaps, deviations, and areas requiring corrective action.
• Prepare accurate and timely MIS reports, dashboards, and operational summaries for management review.
• Analyze operational data to identify trends, productivity gaps, bottlenecks, and performance-related issues.
• Coordinate with internal teams to follow up on pending tasks, resolve operational challenges, and ensure adherence to defined processes.
• Support managers in tracking team productivity, attendance, task completion, quality, and other relevant performance indicators.
• Maintain accurate operational records, databases, trackers, and documentation.
• Ensure processes are followed consistently and highlight recurring issues to the relevant stakeholders.
• Assist in implementing action plans to improve productivity, turnaround time, quality, and overall operational efficiency.
• Participate in regular performance reviews and provide data-backed updates to team leads and management.
• Support the creation and maintenance of SOPs, process documentation, and operational guidelines.

Must-Have Skills

• Ability to track and monitor individual and team performance against KPIs and targets.
• Strong understanding of productivity, quality, efficiency, and performance metrics.
• Ability to identify performance gaps and support corrective actions.

• Good understanding of day-to-day business operations and process execution.
• Strong organizational and task-management skills.
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.

• Strong proficiency in MS Excel or Google Sheets.
• Ability to create, maintain, and analyze MIS reports and operational trackers.
• Comfortable working with large datasets and presenting information in a clear and structured manner.
• Basic knowledge of formulas, pivot tables, lookups, and data analysis is preferred.

Good-to-Have Skills

• Ability to identify inefficiencies and suggest practical improvements.
• Exposure to process optimization, SOP development, or workflow improvement would be an advantage.

• Strong communication and coordination skills.
• Ability to work effectively with cross-functional teams and follow up with stakeholders.

• Basic understanding of team coordination and people management.
• Ability to support team leads with task allocation, productivity tracking, and performance follow-ups.

Desired Candidate Profile

• 0–3 years of experience in operations, business operations, MIS, performance management, coordination, or a related field.
• Freshers with strong analytical, communication, and organizational skills may also be considered.
• Strong attention to detail and a structured approach to problem-solving.
• Comfortable working with numbers, reports, and operational data.
• Proactive attitude with the ability to take ownership of assigned responsibilities.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, target-driven environment.
• Willingness to learn, adapt, and take on increasing responsibilities as the business grows.