Service Now Tester

Key Responsibilities

• Design, develop, and execute comprehensive test strategies, test plans, test cases, and test scenarios for ServiceNow implementations and enhancements.
• Perform functional, integration, regression, system, end-to-end, and user acceptance testing across ServiceNow modules.
• Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF).
• Create, execute, and maintain automated regression suites using Selenium WebDriver and relevant automation frameworks.
• Validate ServiceNow workflows, business rules, client scripts, UI policies, notifications, forms, reports, and integrations.
• Test ServiceNow modules such as ITSM, ITOM, CMDB, Incident, Problem, Change, Request, and Service Catalog, based on project requirements.
• Identify, document, prioritize, and track defects using appropriate defect management tools.
• Analyze test failures, perform root-cause analysis, and collaborate with developers to resolve issues.
• Validate integrations between ServiceNow and external applications through APIs, web services, and other integration mechanisms.
• Participate in requirement reviews and provide testing inputs to identify potential quality risks early in the development lifecycle.
• Maintain automation scripts and continuously improve test coverage, reliability, and execution efficiency.
• Support CI/CD-based testing and contribute to continuous quality engineering practices.
• Prepare test execution reports, defect reports, and quality metrics for project stakeholders.

Must-Have Skills

• ServiceNow: Strong hands-on experience in testing ServiceNow applications, workflows, configurations, and integrations.
• Selenium: Strong experience in UI test automation using Selenium WebDriver.
• ATF: Hands-on experience with ServiceNow Automated Test Framework, including creating, executing, maintaining, and troubleshooting automated test cases.
• Strong understanding of functional, regression, integration, system, and end-to-end testing.
• Experience with test management and defect tracking tools.
• Good understanding of Agile/Scrum methodologies and software development life cycles.
• Strong analytical, troubleshooting, communication, and stakeholder collaboration skills.

Qualifications & Experience

• 6–11 years of overall experience in software testing/quality assurance.
• Significant experience working on ServiceNow testing and automation projects.
• Proven experience developing and maintaining automated test suites.
• A bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline is preferred.