Team Lead Patient Support (German Speaking)

You are a leader and an operational builder. You are able to build a team that can continuously develop and improve to a higher level. You create structure and build a scalable operation.

This is a role with a high degree of ownership, interesting challenges and direct impact on the customer experience as well as growth of Wellis. If this challenge excites you, the this role is for you!

Wellis is a fast-growing healthtech scale-up reinventing one of the most traditional sectors: the pharmacy. What started just three ago has now grown into a profitable international company with tens of thousands of customers — and we are only getting started. By combining medical expertise with technology and data, we make healthcare smarter, more efficient, and more personalized.

At Wellis, you will join an ambitious team that acts fast, breaks conventions, and builds with impact. We create a space where talent feels at home: short communication lines, high ownership, and the energy of a scale-up. The market potential is huge — and this is your chance to help build a global player from the ground up.

As the Manager Medical Customer Service, you will lead the team that forms the heart of our customer experience, together with our Managers (Morsel & Maarten). This team (consisting of pharmacy technicians, nurses, and others) handles intakes, prepares medical files and supports customers throughout their treatment to achieve their health goals.

Your role is twofold: you are a people manager and a process improver. While our medical experts ensure content quality, you ensure operational structure. You build an efficient machine in which customer satisfaction and medical thoroughness go hand in hand.

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1. Application via website: Leave your details, and we will contact you shortly.

2. Introductory call with Amir (Senior Recruiter): Online conversation to get to know you better and answer your questions.

3. Interview with Remco (COO) & Morsel (Manager Medical Operations): In-depth discussion about the role, your experience, and Wellis' ambitions.

4. Case & Presentation: You complete a case study and present it to Remco, Morsel, and Maarten (Manager Medical Operations).

If you have any questions, contact amir.azimi@getwellis.com