Community Support Specialist @ The Social Hub | Dutch Native

Deliver outstanding guest support via phone, email, chat, and social channels

Handle individual reservations and related inquiries for all locations and product offerings

Execute daily Service Hub tasks following SOPs and checklists to ensure accuracy and consistency

Manage guest requests, reservations, and administrative processes while maintaining compliance with privacy standards

Use key systems like Mews (PMS), Salesforce Service Cloud, and other platforms, integrating AI tools to enhance efficiency and personalization

Provide clear, friendly, and informed advice to guests about services, products, and experiences

Collaborate with team members to ensure a seamless, connected guest journey

Contribute to both guest satisfaction and commercial performance

Are fluent in Dutch

Have 0–2 years of relevant experience

Are service-oriented, friendly, and solution-focused

Are tech-savvy and comfortable learning new tools to enhance efficiency and personalization

Pay attention to detail while maintaining a personal, professional touch

Thrive in a fast-paced, guest-first environment

You get to genuinely make guests feel valued and cared for

Every interaction matters and contributes to a seamless guest journey

You’re trusted with individual reservations and inquiries, making a real impact

You work closely with dynamic, international teams