Customer Support Agent @ Winparts | French Native

Winparts is one of the leading online automotive retailers in Europe, helping customers find the right car parts, accessories and maintenance products quickly and easily.

Driven by expertise, innovation and customer focus, Winparts has built a strong reputation as a trusted partner for both car enthusiasts and everyday drivers. With an extensive assortment, expert advice and a commitment to exceptional service, Winparts helps customers stay on the road with confidence.

• You wow customers through phone, email, WhatsApp and chat interactions

• You support customers throughout their entire journey, from product advice to orders and returns

• You provide expert guidance and help customers find the right solution for their vehicle-related needs

• You identify opportunities to advise customers and recommend suitable products

• You take ownership of customer questions and ensure a smooth and positive experience

• You demonstrate empathy and solution-oriented thinking when handling customer issues

• You collaborate with internal teams to continuously improve customer experience and processes

• You contribute to customer satisfaction, loyalty and business growth through every interaction

• You speak native-level French

• Additional language skills, especially Dutch, are considered a strong plus

• You are available full-time (39 hours per week)

• You have experience in customer service, sales, customer experience or a similar customer-facing role

• You are highly educated and possess strong communication skills

• You combine empathy with a commercial mindset and enjoy advising customers

• You are proactive, dedicated and take ownership of your work

• You enjoy solving problems and creating positive customer experiences

• You are comfortable working in a dynamic and fast-paced environment

• You are digitally savvy and familiar with CRM systems and online tools

• You are curious, eager to learn and motivated to become an expert in your field

The service operates

• Monday to Friday between 09:00 and 21:00 and Saturdays between 09:00 and 17:00.

• Flexibility to work within these opening hours is required.

• Experience a vibrant scale-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us – because fueling your day matters

• Spanish health insurance – we've got your well-being covered

• Free Spanish classes – unlock a new language and immerse yourself in the local culture

• Career growth opportunities – take your skills to the next level with endless development paths

• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting

• Relocation support – we'll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job, be part of an unforgettable journey while helping customers find the right solution and keeping them moving with confidence.