Customer Support Agent @ Leading automotive e-commerce company| French Native

Our new client is one of Europe's leading automotive e-commerce companies, helping customers find the right car parts, accessories and maintenance products quickly and easily.

Driven by innovation and a customer-first mindset, the company has become a trusted online destination for both car enthusiasts and everyday drivers. With an extensive product range and a strong focus on convenience, quality and service, they continue to help customers stay on the road with confidence.

• You wow our customers through email, chat, phone and social media interactions

• You assist customers with questions regarding orders, deliveries, returns and product-related inquiries

• You help customers find the right solutions and ensure every interaction is smooth and effortless

• You create outstanding customer experiences through empathy, active listening and clear communication

• You take ownership of customer requests and follow through until a suitable solution is found

• You identify recurring customer feedback and proactively share insights to improve processes and customer experience

• You strive for excellence by maintaining high customer satisfaction, quality and productivity standards

• You contribute directly to customer loyalty and retention through exceptional service

• You speak native-level French and have a sufficient level of English to collaborate within our international team

• You are available full-time (39 hours per week)

• You have previous experience in customer service, customer support or a customer-facing role

• You have an affinity with e-commerce, automotive products or technical products (a plus, not a requirement)

• You are an excellent communicator who combines empathy with a solution-oriented mindset

• You enjoy helping customers and solving problems

• You are comfortable working in a fast-paced and dynamic environment

• You have strong digital skills and are familiar with Google Workspace, Microsoft Office and CRM systems

• You are proactive, organized and eager to learn

• You add value to weWow with your unique personality and skill set

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us – because fueling your day matters

• Spanish health insurance – we've got your well-being covered

• Free Spanish classes – unlock a new language and immerse yourself in the local culture

• Career growth opportunities – take your skills to the next level with endless development paths

• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting

• Relocation support – we'll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job, be part of an unforgettable journey while helping customers achieve their goals and creating experiences they'll remember.