Customer support agent

About the company Wert is fiat payments for crypto projects, seamlessly integrated into Web3 platforms. It enables users to pay with traditional payment methods, bridging the gap between fiat and blockchain. From token sales to DeFi platforms, Wert empowers businesses to scale and connect with a broader audience. Since 2020, Wert has been the trusted infrastructure for fiat connectivity, compliance, and regulation. Fully licensed in the US and EU, Wert provides Web3 projects with the tools they need to operate securely and grow globally. About the role We are looking for a new customer support agent who can be the voice of users in our team, take part in shaping our existing and upcoming products and grow together with a fast-paced web3 industry. It can be a good fit if you are curious about blockchain, decentralisation, payment systems and are interested in building the product that onboards the next millions of users into the new web. What you will do • Communicate with users from all over the world on a multichannel chat platform (live chats, emails, help centre content pieces) • Timely alert the team about possible bugs or glitches in our products • Gather user feedback and feature requests in a concise manner for the product team to use it to improve the product • Dive deeper into the user s problems, investigate and help the team locate and fix the issues • Detect patterns in user behaviour and analyse data to extract them and group users based on the data • Use AI to adjust product for each group of users accordingly and set the rules for each group • Be an advocate for the best user experience, understand the sorrows and joys of the customers and suggest ways to better their experience • Work closely with other teams to provide insights about users pain points and requests to translate them into product features • Become an expert in how smart contracts, blockchains and traditional payments work What we offer • Compelling web3 project • Work with top notch companies that use Wert and be a part of the web3 revolution • Remote work • Flexible working hours • Flat organisation with no bureaucracy • Opportunities to grow in any department (we have lots of success stories) • Salary grows as you grow What we expect from you • Strong analytical skills • Talent in turning chaos into system • An urge to learn everything about web3 to understand it on a level that helps you see the forest for the trees • Impeccable written and fluent spoken English • Great communication skills and empathy, understanding of cultural differences of natives of diverse countries • You are a quick thinker who likes getting to the root of things