Case Manager - Humanitarian Response - Arizona

Summary: The Workforce Group, a LEMOINE company, is seeking experienced and compassionate Humanitarian Response Case Managers to support individuals and families returning to the U.S. during federally activated emergency operations. Working under the direction of the Office of Human Services Emergency Preparedness and Response (OHSEPR), Case Managers operate within Emergency Response Centers (ERCs) or other designated facilities to conduct needs assessments, provide triage services, and connect clients with essential resources. This position plays a vital role in safeguarding the dignity, well-being, and stability of individuals in crisis. These emergency response centers function 24/7 with shifts lasting up to 12 hours, necessitating flexible scheduling and extended hours to meet operational demands. Location: Varies by Deployment (Emergency Response Center or Designated Site) Duties and Responsibilities: Conduct intake interviews and assess individuals and families for program eligibility. Triage clients based on urgency and level of need. Develop and implement individualized service plans, including referrals to appropriate agencies and support services. Coordinate interpreter or translation services when language barriers are present. Maintain accurate and confidential case records in accordance with federal guidelines. Work closely with clinicians or behavioral health specialists when clients require mental health or trauma-related referrals. Collaborate with multidisciplinary teams to ensure comprehensive care coordination. Adhere to policies and procedures while supporting logistical flow and documentation requirements. Uphold trauma-informed, culturally competent, and client-centered practices in high-pressure environments. Perform other job-related duties as assigned. Qualifications, Knowledge, Skills, and Abilities: Bachelor’s degree in Behavioral Sciences, Human Services, Social Work, Psychology, or a related field is required. 2+ years of professional experience in case management, social work, human services, or a related client-facing role is strongly preferred. Familiarity with NASW psycho-social case management standards is strongly preferred. Prior experience in federally coordinated emergency or humanitarian response is strongly preferred. Bilingual fluency in English (Spanish, Farsi, Dari, Pashto and/or Arabic) is strongly preferred. Completion of required FEMA ICS (Incident Command System) trainings is mandatory prior to deployment. ABOUT US The Workforce Group a LEMOINE company is a Great Place to Work® Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.