SERVICE MANAGER

1. →Prioritize new unscheduled service calls for branch’s service technicians to best meet customer’s needs.
2. →Provide direct supervision of all branch service technicians.
3. →Set up daily and on-call schedule for all service technicians at branch location.
4. →Respond directly to customers and factories regarding service related issues.
5. →Provide technical support for branch parts department, walk-in customers and customers over the phone.
6. →Provide technical support to branch service technicians in the field to resolve problems quickly.
7. →Set up ready boxes or parts needed by technicians for assigned jobs.
8. →Contact customers as directed for leads, service issues and collection issues.
9. →Conduct/oversee weekly tech meetings as required by Area Manager.
10. →In Area Managers absence, assume responsibility for daily branch operations.
11. →Be available to on-call service technicians (nights, holidays and weekends) for technical support as required.
12. →Performs other duties as required. 
13. →Good interpersonal and communication skills for verbal, over the phone communications with customers and service technicians.
14. →The ability to understand and prioritize service calls and assign technicians accordingly.
15. →Must be well organized and focused on promoting customer and employee satisfaction.
16. →Regular lifting of 5 pounds to 50 pounds depending on requirements of the repair, maintenance, and/or installation.
17. →Repeated bending, twisting, stooping and kneeling.
18. →Extensive daily travel to work site location.
19. →Exposure to hot grease from fryers.
20. →On-call weekend rotation may be required (frequency varies with branch size).

MINIMUM QUALIFICATIONS: 

• →A High School diploma or the equivalent in experience.
• →Ability to handle multiple tasks simultaneously including multiple incoming phone calls.
• →Driving record acceptable under auto liability insurance guidelines.3-5 years previous experience as a Service Technician within the industry or 1-3 years previous industry experience combined with 2-3 years of direct customer service experience. 
• →This position is a non-exempt employee