Service Technician III (Master CFESA Certified)

This position is responsible for maintenance and repair of customer equipment as assigned.  This position is trained in at least two skill sets, maintains a high level of productivity, must have three of the four CFESA certifications and is assigned to the on-call roster.  This position demonstrates leadership capabilities with the ability to mentor and train other employees.

1. →Adhere to all SAFETY policies and procedures, including the use of personal protective equipment.
2. →Troubleshoot and repair gas, electric, water, refrigeration and steam powered commercial kitchen and HVAC equipment.
3. →Utilize tablet to document task (parts order, work order, timesheet) on a timely basis.
4. →Communicate professionally with customer regarding required repairs and status.
5. →Use proper tools for repair, including hand tools and power tools.
6. →Monitor truck stock to insure required parts are stocked on vehicle.
7. →Maintain service vehicle, tools and uniforms.
8. →Work independently with daily supervision.
9. →Participate as scheduled for weekend/holiday on-call rotation and work regular overtime as needed.

1. →Obtain correct part numbers through branch parts person.
2. →Collect payment on COD jobs.
3. →Contribute positively to branch targets for response time and first time fix rates.
4. →Participates in available training to increase skill and knowledge.
5. →Performs other duties as required.

• Internal – Daily with branch staff; occasionally with corporate staff.
• External – Frequent and regular contact with customers. Occasional contact with factories for warranty purposes.

• CFESA Master Technician with three of the four CFESA certifications.