Quality Manager

Requisition ID: 70785 About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. ## The team you will be a part of The Quality Generalist team conducts internal quality controls concerning particular areas or company products to ensure they fulfill given quality procedures and norms. Monitors and records inconsistencies with quality procedures and norms. Preparing quality analyses and recommends necessary quality procedure changes. ## This role in summary The Quality Manager is responsible for leading a team of engineers, technicians, and inspectors to drive premium product quality. Specific responsibilities include leading the quality control programs to respond to internal and external customer quality concerns, complete regulatory audits, and drive continuous improvement across all manufacturing processes and product design parameters. ## Your responsibilities will include * Allocate team resources to respond to all quality control priorities to support daily production requirements in a 24-hour manufacturing facility * Solve problems with product quality using root cause analysis and implementing countermeasures * Coordinate engineering and technician activities across all shifts including overtime, weekends, and holidays to complete critical quality control reaction plans including hold orders and reworks * Lead the Quality Control continuous improvement activities, driving expansion of the problem solving methodology to all department team members * Develop and deploy strategies to improve key performance indicators of entire department on a year over year basis, including Service Incident Rate, First Pass Yield, and Customer Assurance Lab PPM * Lead quality control labs, performing all required testing to meet internal and external quality assurance requirements including all necessary documentation ## Minimum requirements * Bachelor’s Degree, Mechanical or Electrical Engineering, or related field * 5 years of quality, engineering, or operations leadership experience in a manufacturing facility ## Preferred skills and experiences * Quality Control Leadership Experience * OpEx, Six Sigma Black Belt, or similar statistical analysis certifications * PFMEA, Control Plan, and CPM experience * World Class Manufacturing leadership including Quality Control and Focused Improvement Pillars ## Additional information Whirlpool’s Ways of Working Our goal is to provide an environment that helps you bring your best to Whirlpool every day. While employees in this role work in-person Monday through Friday. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including: * Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. * Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year. * Sabbatical - Four weeks paid leave after every five years of service. #LI-Nl1 Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.