Wholesail1mo ago
Customer Success Manager
Remotemid
Customer Success ManagerCustomer SuccessCustomer
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Quick Summary
Overview
Customer Success Manager - Remote (US) About Wholesail ( www.paywholesail.com ) About Wholesail Wholesail (www.paywholesail.com) is building the financial network for wholesale trade — a $55 trillion global market that still runs on manual invoices, paper checks, and disconnected…
Technical Tools
netsuitecustomer-successfintechsaas
About the Role
~1 min read- Operate as the CEO of your own book of accounts to drive financial results for your customers and for Wholesail
- Partner closely with Sales, Product and Onboarding teams to advise on customer priorities and drive long-term value
- Operate in an intellectually rigorous environment where new ideas and contributions are encouraged
- Leverage AI and cutting edge technologies
- Handle a complex book of accounts that integrate with various ERPs like Quickbooks, NetSuite, Entree and other vertical/broadline ERPs
- Lead executive-level conversations with Controllers, CFOs and operators
- Uncover root operational and accounting challenges through deep discovery
- Handle escalations independently with a clear point of view
- Identify churn risk early and create structured mitigation plans
- 3-5+ years in SaaS in a technically complex environment
- Background as a:
- Customer Success Manager/Account Manager handling high-value customers
- Customer Success or Solutions Engineer
- Strong business acumen; comfortable with Controllers, CFOs, CEOs, & Operators
- Clear, structured communication (written and verbal)
- Comfort discussing technical subjects internally & externally
- History of increasing responsibility or fast growth
- Bonus: Experience with ERPs, Product Integrations, Accounting Concepts
What We Offer
~1 min read✓Work with experienced tech startup founders and a customer-centric team
✓Competitive compensation
✓Meaningful Equity - Participate in the upside of building a successful company
✓Medical, dental, vision, short-term disability insurance and 401K.
✓$100 per month phone stipend
✓$50 reimbursable monthly expense for work-from-home internet.
✓$500 reimbursable towards a work-from-home office setup.
Location & Eligibility
Where is the job
Worldwide
Fully remote, anywhere in the world
Who can apply
Same as job location
Listed under
Worldwide
Listing Details
- Posted
- April 21, 2026
- First seen
- April 23, 2026
- Last seen
- June 6, 2026
Posting Health
- Days active
- 44
- Repost count
- 0
- Trust Level
- 30%
- Scored at
- June 6, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application · ~5 min on Wholesail's site
Please let Wholesail know you found this job on Jobera.
2 other jobs at Wholesail
View all →Explore open roles at Wholesail.
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Customer Success Manager