Wholesail25d ago

Customer Success Manager

Remotemid

Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

Customer Success Manager - Remote (US) About Wholesail ( www.paywholesail.com ) About Wholesail Wholesail (www.paywholesail.com) is building the financial network for wholesale trade — a $55 trillion global market that still runs on manual invoices, paper checks, and disconnected…

Technical Tools

netsuitecustomer-successfintechsaas

About the Role

~1 min read

Operate as the CEO of your own book of accounts to drive financial results for your customers and for Wholesail
Partner closely with Sales, Product and Onboarding teams to advise on customer priorities and drive long-term value
Operate in an intellectually rigorous environment where new ideas and contributions are encouraged
Leverage AI and cutting edge technologies
Handle a complex book of accounts that integrate with various ERPs like Quickbooks, NetSuite, Entree and other vertical/broadline ERPs
Lead executive-level conversations with Controllers, CFOs and operators
Uncover root operational and accounting challenges through deep discovery
Handle escalations independently with a clear point of view
Identify churn risk early and create structured mitigation plans

3-5+ years in SaaS in a technically complex environment
Background as a:

Customer Success Manager/Account Manager handling high-value customers
Customer Success or Solutions Engineer

Strong business acumen; comfortable with Controllers, CFOs, CEOs, & Operators
Clear, structured communication (written and verbal)
Comfort discussing technical subjects internally & externally
History of increasing responsibility or fast growth
Bonus: Experience with ERPs, Product Integrations, Accounting Concepts

What We Offer

~1 min read

✓Work with experienced tech startup founders and a customer-centric team

✓Competitive compensation

✓Meaningful Equity - Participate in the upside of building a successful company

✓Medical, dental, vision, short-term disability insurance and 401K.

✓$100 per month phone stipend

✓$50 reimbursable monthly expense for work-from-home internet.

✓$500 reimbursable towards a work-from-home office setup.

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

Listed under

Worldwide

Listing Details

Posted: April 21, 2026
First seen: April 23, 2026
Last seen: May 17, 2026

Posting Health

Days active: 24
Repost count: 0
Trust Level: 30%
Scored at: May 17, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

greenhouse

Employees

30

Founded

2018

Domain

paywholesail.com

Jobs

View company profile

External application · ~5 min on Wholesail's site

Please let Wholesail know you found this job on Jobera.

2 other jobs at Wholesail

Explore open roles at Wholesail.

Founding Machine Learning Engineer

Backend Product Engineer

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Customer Success Manager