Customer Success Manager

Whop is a financial technology company on a mission to provide the world with sustainable income. Our vision is to create the world’s largest internet market, where people can create, connect, and transact all from a single platform. Whop enables individuals and businesses to accept payments, launch ventures, and engage with others across the network. 

Today, Whop facilitates over $3 billion in annual payouts to people in 144 countries. Growth continues to accelerate, with gross transaction volume increasing roughly 25% month over month. 

Whop has raised hundreds of millions from institutional investors like Insight, Bain Capital Ventures, A*, and Peter Thiel — including a recent strategic investment from Tether, the largest stablecoin company in the world.

Our current team is made up of young, passionate entrepreneurs who grew up on the internet — over 75% built a business before joining Whop, including 53 former founders and 30 who scaled past $1M in revenue. Product leadership includes backgrounds from Meta and Robinhood.

For more information, visit whop.com.

1. You love the details and the dirty work — nothing is beneath you if it unblocks a seller
2. Extremely organized and process-driven — you can manage many moving pieces without dropping anything
3. Strong communicator who can translate complexity into clear next steps for sellers at any level

This role reports to the Head of Growth and is in person at our Brooklyn office.

As a CSM at Whop, you make sure sellers are actually set up to win. When a new seller comes onto the platform, you are the person getting them live. When something breaks or gets confusing, you are the person fixing it. Your job is to drive deep platform adoption and remove every obstacle standing between a seller and their first — or next — dollar on Whop. You are not afraid of the messy, operational work that makes customers successful.

• Own the onboarding experience for new sellers — get them set up, live, and earning on Whop as fast as possible
• Drive platform adoption across your book of sellers — make sure they are using the features that will make them successful
• Be the first line of defense for seller issues — troubleshoot problems, escalate when needed, and follow through until resolved
• Run structured check-ins with sellers to track progress, uncover blockers, and keep momentum going
• Maintain accurate records across your book — health scores, onboarding status, open issues, and next steps logged at all times
• Work closely with AMs to hand off sellers who are ready for growth conversations
• Feed product and operational insights back to internal teams — you are the closest person to what is and isn’t working on the ground

• You are a natural problem solver who gets satisfaction from closing open loops and fixing what’s broken
• You are highly organized and systematic — you build processes so nothing falls through the cracks
• You are patient and clear with sellers at all technical levels — you can explain anything simply
• You are scrappy and resourceful — you figure things out rather than waiting to be told
• You take ownership seriously — if a seller is struggling, it’s your problem until it’s solved
• Experience in customer success, onboarding, operations, or a similar hands-on client-facing role is a plus

• Within 30 days: You know the Whop platform inside and out and have fully taken ownership of your onboarding queue. Every new seller in your book has been contacted and has a clear onboarding plan.
• Within 60 days: Your sellers are going live faster. You’ve identified the most common onboarding blockers and have started building repeatable solutions for each one.
• Within 90 days: Your onboarding completion rate is up, your sellers are more active on the platform, and you’ve handed off your first expansion-ready accounts to the AM team.