Estates Support Assistant

37 Hours per Week, Permanent
Keep requests moving. Keep people informed. Help the college work every day.

When something needs repairing, arranging or following up, people need to know that their request has reached the right place. 

As our Estates Support Assistant, you’ll be one of the first points of contact for the Estates service. You’ll receive requests from staff and students, record the right information and help make sure work is allocated, tracked and followed through. 

You’ll support a service that keeps buildings, facilities and college activity running across our sites. Some requests will be routine. Others will be urgent or affect teaching, safety or the student experience. You’ll ask the right questions, recognise when something needs escalating and give customers clear updates about what is happening next. 

The role is much broader than answering the phone. You’ll arrange contractor visits and maintenance appointments, maintain records, raise purchase orders and help prepare reports showing demand, performance and overdue work. 

This role suits someone who enjoys organisation, customer service and keeping hold of the detail. You’ll need to stay calm when several requests arrive at once, communicate clearly and take satisfaction from turning an unclear problem into a well-managed response.