Call Center Team Lead

United States·FultonLeadlead

OtherTeam Lead

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Overview

One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority,

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OtherTeam Lead

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Window Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. This person will lead by example to help ensure that all Call Center Agents are focused and driving towards the success of all established goals.

Manage the flow of all inbound and outbound calls

Schedule and manage appointment availability in all markets

Create awareness and accountability of all Call Center Agent performance

Make executive decisions on lead eligibility by qualifying lead requirements

Ensure accuracy of the data entered into our system

Oversee escalated calls as needed

Assist with the implementation of new plans, objectives, and motivational tools

Develop and implement best team practices

Assist with your staff's ongoing development by hosting bi-weekly training sessions

High School Diploma, GED, or equivalent

1-3 years of supervisory or Team Lead experience

Expert proficiency in Microsoft Office