Customer Experience Admin

Garden City · Garden City · FultonFull-time (Individual Contributor)mid

Customer SuccessCustomer Experience

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Window Nation is growing fast! Join a high energy team where your ideas and contributions will make a lasting impact on our future. One Goal,

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Customer SuccessCustomer Experience

Window Nation is growing fast! Join a high energy team where your ideas and contributions will make a lasting impact on our future.

One Goal, One Passion – Growth is Everything at Window Nation

At Window Nation, we don’t just replace windows and doors – we help transform homes into spaces people love. With nearly 20 years of craftsmanship, innovation, and competitively priced solutions, we’ve enhanced the comfort, safety, and value of homes for customers nationwide. In doing so, we’ve become a trusted leader in home improvement, striving to be the provider of choice for all window and door replacements.

As we continue to grow and expand into new markets in 2026, we’re looking for passionate, driven team members who thrive in a high-growth environment. Join a company where your expertise is valued, your contributions matter, and your work makes a lasting impact – on customers and the future of home improvement.

The Customer Experience Admin serves as the first point of contact and trusted liaison for Window Nation's customers, past and present. In this role, you'll connect directly with homeowners to ensure their questions and concerns are resolved quickly and professionally. In partnership with our Customer Excellence Team, you'll help deliver smooth, timely, and positive experiences at every touchpoint. This role calls for someone who is empathetic, detail-oriented, and genuinely passionate about providing exceptional service and communication.

This position will work out of our company headquarters in Fulton, MD. Candidates in Maple Lawn, Columbia, Scaggsville, Laurel, Clarksville, Silver Spring, College Park, Baltimore, Glen Burnie, Bowie, Odenton, Crofton, and surrounding areas are encouraged to apply!

Handles post-installation customer communications, triaging inbound phone calls, chat, and emails to drive a one-call resolution environment.

Review and action email correspondence appropriately ensuring all communication from customers is being addressed swiftly to assist both the customer and company, leading to faster resolutions and an elevated level of customer satisfaction.

Liaise between Window Nation's post-installation customers and support teams.

Enter data and upload documents accurately into systems related to customer interactions to ensure that all details are accurately documented to resolve customer needs.

Operate with empathy and courtesy toward consumers and colleagues in all interactions to serve the goals of the organization and provide outstanding customer experience.

High school Diploma, GED, or equivalent required

1+ years of customer service experience to include call centers and/or customer care

Experience working with a CRM system or other customer tracking software

Experience working with Microsoft Suite products

Ability to organize multiple activities with minimal supervision

Demonstrated success in deadline-driven environment

Customer-centric mindset

Strong attention to detail

Ability to communicate with customers with a high level of empathy and understanding, at times deescalating when needed