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Windownation7d ago
USD 60000–70000/yr

IT Support Analyst II

United StatesUnited States·FultonFull-time (Individual Contributor)mid
OtherIt Support Analyst
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Quick Summary

Overview

One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority,

Technical Tools
OtherIt Support Analyst
One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

The IT Support Analyst II serves as an escalation point from Tier 1 support and is responsible for diagnosing and resolving complex technical issues across hardware, software, and network environments. This role requires a deeper level of technical expertise and independent problem-solving, with the ability to mentor junior staff, manage endpoint infrastructure, and collaborate with Tier 3 on escalated incidents. 

  • Resolve remote and local Service Desk issues such as password resets, hardware malfunctions, application functionality, etc. 

  • Analyze and identify trends in issue reporting on the ticket queues; suggest preventive solutions 

  • Managing devices in Intune  

  • Creating Distribution and Distribution Groups in O365 

  • Create documentation related to processes and procedures 

  • Provide daily support for applications, mobile devices, desktops, laptops, printers/scanners/copiers, wired and wireless network connections 

  • Support IT asset management initiatives  

  • Perform issue troubleshooting and identify resolution 

  • Manage VOIP system administration (Five9): 

  • Provision and deprovision of user accounts 

  • Assign phone numbers and station IDs 

  • Configure and troubleshoot Five9 softphone on user workstations 

  • Escalate unresolved issues with Tier III or Team Lead. 

  • Update the tickets daily 

  • 3–5 years of hands-on IT support experience, with at least 1–2 years at a Tier 2 level 

  • Associate degree or higher in Computer Science, Information Technology, or a related field 

  • 3+ years of experience with user account management in Microsoft Entra ID / Azure Active Directory 

  • 2+ years of hands-on experience with VOIP system administration (Five9, Webex, or similar) 

  • Experience managing Microsoft 365 environment including Exchange Online, Teams, and SharePoint 

  • Experience with ITSM platforms such as ServiceDesk Plus, ServiceNow, or similar 

  • Familiarity with Microsoft Azure services and administration 

  • Understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP) 

Location & Eligibility

Where is the job
Fulton, United States
On-site at the office
Who can apply
US
Listed under
United States

Listing Details

Posted
April 24, 2026
First seen
April 24, 2026
Last seen
May 2, 2026

Posting Health

Days active
7
Repost count
0
Trust Level
56%
Scored at
May 2, 2026

Signal breakdown

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IT Support Analyst IIUSD 60000–70000
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