Jr. Application Support Analyst

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OtherApplication Support Analyst

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Overview

One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible.

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OtherApplication Support Analyst

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Serve as a first point of contact for application-related issues and support requests
Communicate directly with end-users to understand, document, and troubleshoot issues
Perform initial triage, categorize incidents, and determine priority/severity
Resolve basic to moderate application issues and escalate more complex problems as needed
Track and manage tickets using a ticketing/help desk system
Provide timely updates and clear communication to users on issue status and resolution
Assist with user account management, access requests, and system configurations
Document known issues, solutions, and support procedures
Collaborate with senior analysts and development teams to support system improvements
Participate in testing and validation of application updates or enhancements
Coordinate with cross-functional teams to identify and resolve issues
Given the nature of our business, there will be a need for some after hours and weekend support of the business uers

Bachelor’s degree in computer science, information systems, mathematics, engineering, or business
Basic knowledge of databases and business applications
1-3 years of experience in application support
Great interpersonal and communication skills
Strong documentation and time management skills

Experience supporting D365 and/or PowerPlatform applications (or other enterprise applications)
Basic understanding of system integrations, APIs, or data flows
Knowledge of service management best practices
Detail-oriented with strong analytical and problem-solving skills