Service Coordinator

As our Service Coordinator, you are responsible for responding to the daily needs of our customers, pro-actively organizing and scheduling work for our field service technicians, driving profitable service revenue, and building strong relationships with our customers based in the Calgary/Southern Alberta region. 

Interested candidates must possess a strong technical aptitude, a positive team-focused attitude, professional customer service and communication skills, and the ability to work independently while providing consistent high-quality detailed work.  If you're a friendly, customer service-oriented person, who enjoys solving problems, and is willing to go the extra mile to ensure customer satisfaction; we'd love to speak to you about this rewarding career opportunity.

• We are looking for persistent, hard-working people, who are self-motivated to achieve sales results.

• High school diploma mandatory. Post-secondary diploma, or certificate is preferred.

• Previous experience with service coordination/service dispatching is preferred.

• Ability to develop and maintain harmonious relationships with a wide variety of people, and work as part of a cohesive team.

• Attentive listening skills combined with professional communication and presentation skills (both verbal and written).

• Strong technical writing skills, with experience preparing technical sales quotations/proposals.

• Customer focus with the ability to articulate and define value for the customer.

• Ability to prioritize and multi-task, in a fast paced, frequently changing, high-volume environment, while providing consistent high-quality work.

• Excellent time-management and organizational skills.

• Strong sense of duty and responsibility. High level of integrity and ethical values.

• Comprehension of all technical information, equipment manuals, parts manuals, and maintenance schedules.

• Tech savvy with proficiency with Microsoft Office computer applications including Excel, Word, Outlook, and associated business software.  Understanding of basic accounting procedures.

• Accuracy and attention to detail in handling frequent paperwork and documentation processes.

• Ability to work at a computer station while sitting at desk for extended periods of time daily.

• No criminal record. 

• Wiseworth Canada Industries Ltd. is an alcohol and drug free workplace.

• This position is based out of our office located in Rocky View, Alberta.

Wiseworth Canada Industries Ltd. is a leading company in the air compressor industry, specializing in sales and services. As the largest provider in Western Canada, we are proud to be the master distributor for Ingersoll Rand compressed air products, parts, and services. Our extensive reach covers Alberta, British Columbia, as well as the Northwest and Yukon Territories.

At Wiseworth, we foster a culture of respect, integrity, and teamwork, which enables us to attract and retain top talent. We provide a positive workplace environment that encourages enthusiasm, innovation, and accountability among our employees. By prioritizing these values, we ensure that our customers receive the highest level of service and expertise in the air compressor industry.

Our commitment to excellence has been recognized through various accolades. We are honored to have been named the Top Ingersoll Rand Distributor in North America and the Consumer Choice Award for Business Excellence.  These achievements reflect our dedication to delivering exceptional products and services to our customers.

As a Wiseworth Canada employee you will enjoy:

• Employment stability.

• Positive work-life balance.

• Opportunities for career growth and advancement.

• Competitive compensation package that is worthy of your experience.

• Ongoing training and development.

• Engaged leadership that is focused on continuous improvement.

• Company-wide commitment to workplace safety.