Customer Success Manager- Restaurants

Israel·Ramat Ganmid

Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

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Customer Success ManagerCustomer

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

You will join our Restaurant Development team, acting as a strategic partner for our existing restaurant partners. This is a 1-year fixed-term opportunity, offering hands-on experience in a fast-paced, data-driven environment at the core of Wolt’s business.

You won’t just be "managing accounts"—you will be a growth consultant, using data to help restaurants optimize their operations, improve their menu, and maximize their profitability and sales on the Wolt platform. This role combines analytical work with regular field activity, including 1-2 days per week of in-person meetings with restaurant partners.

Responsibilities

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In this role, you will own and grow a portfolio of restaurant partners, combining data insights with strong relationship management to drive business impact.

Day-to-day in this role you’ll:

● Drive and manage the growth of your SMB restaurant portfolio
● Monitor and improve operational KPIs for your restaurants
● Partner closely with Marketing, Ads, and Sales teams to increase partner visibility, campaigns, and platform engagement
● Spend 1-2 days per week in the field, conduct regular business reviews, performance meetings, and growth planning sessions
● Use data to lead daily commercial and strategic discussions with partners
● Take ownership of partner satisfaction, retention, and commercial success metrics

● 2-4 years of experience in account management, customer success, sales, business development or other commercially focused client-facing roles
● Strong communication skills with the ability to work with diverse stakeholders
● A sales-oriented mindset with a passion for driving business growth
● Analytical thinking and ability to turn data into actionable insights
● Strong sense of ownership and ability to work independently while managing multiple priorities
● Significant experience or strong familiarity with the restaurant industry is a strong advantage
● Fluent in Hebrew

What We Offer

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● Impact: Directly influence the success of hundreds of local businesses and “Local Heroes”
● Learning & Development: Hands-on exposure to e-commerce, restaurant operations, and data-driven decision-making
● Ownership: Manage your own portfolio and make a real business impact from day one
● Culture: A fast-paced, collaborative environment with high autonomy
● Benefits: Competitive salary and Wolt credits to keep you well-fed

Apply by submitting your CV in English.

Our hiring process includes:
● Intro call with Talent Acquisition
● Interview with the Team Lead
● Case study to showcase your analytical thinking
● Final round with senior leadership

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.