LINE MAN Wongnai

Thailand·Bangkokmid

OtherLine

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Quick Summary

Key Responsibilities

Operational Risk Monitoring & Revenue Control Develop and maintain operational risk monitoring across key business processes including budget utilization, promotion setup, incentive programs,

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OtherLine

Responsibilities

~1 min read

Develop and maintain operational risk monitoring across key business processes including budget utilization, promotion setup, incentive programs, pricing configuration, settlement, and merchant onboarding
Monitor daily operational risk indicators and identify abnormal activities, potential revenue leakage, and control failures
Build risk dashboards and analytical frameworks to provide visibility into operational risk trends and financial exposure
Quantify operational losses and identify high-impact risk areas across different business verticals

Lead operational incident reviews to identify process gaps, control weaknesses, and system limitations
Analyze recurring operational incidents and identify common root causes across business units
Partner with stakeholders to ensure timely investigation, resolution, and preventive actions for operational incidents
Maintain operational risk registers and support post-incident reviews

Design and implement operational control mechanisms to prevent recurring incidents and revenue leakage
Review business workflows and recommend control improvements, validation rules, approval checkpoints, and operational safeguards
Partner with Product and Engineering teams to propose automation opportunities that reduce manual operational risks
Support business teams in implementing scalable and sustainable operational control practices

Work closely with Business Development, Operations, Finance, Product, Compliance, and other stakeholders to improve operational governance
Drive discussions on operational risks and recommend mitigation plans based on data and business impact
Support management reporting by providing actionable insights and risk assessments for key operational initiatives

Bachelor's degree in Business Administration, Accounting, Finance, Engineering, Statistics, Information Systems, or a related field
4+ years (Assistant Manager) of experience in Operations, Risk Management, Internal Control, Audit, Consulting, Business Operations, or related functions
Strong analytical thinking with the ability to identify operational risks, investigate root causes, and translate findings into practical business improvements
Experience working with data using SQL and BI tools (e.g. Redash, Tableau, Looker, Power BI) to analyze operational performance and financial risks
Good understanding of operational processes in marketplace, e-commerce, fintech, payment, or platform businesses is a strong advantage
Experience in process improvement, operational excellence, internal control, or governance is preferred
Ability to communicate effectively and collaborate with cross-functional stakeholders, including Business, Operations, Finance, Product, and Engineering teams
Comfortable leveraging AI tools (e.g. ChatGPT, Claude, Gemini, Copilot, or equivalent) to improve analytical workflows, automate repetitive tasks, accelerate investigations, and enhance productivity
Curiosity to learn new technologies and continuously improve processes through automation and data-driven decision making
Self-driven, detail-oriented, and comfortable working in a fast-paced environment with evolving business priorities