IT Solutions Analyst

Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to deliver exceptional client value. Our team is passionate about their work and committed to building the next generation of industry leaders, and as a certified Great Place to Work®, Woolpert embraces progress and innovation to create limitless opportunities for career growth.

Woolpert is a global leader in Architecture, Engineering, and Geospatial (AEG), with a deep rooted and growing presence across Australia, proudly recognised as a Top 100 Global Design and Geospatial firm.

The ’Woolpack’ fosters a culture of innovation, inclusion, and ownership—exemplified by our celebrated Principal Program, which offers all employees, regardless of role or employment type, the opportunity to become company owners and share in the company’s growing success. This program rewards leadership, high performance, and initiative, and is a cornerstone of Woolpert’s commitment to empowering its people and expanding diverse leadership.

We’re a place for professionals seeking meaningful work, career growth, and a chance to shape the future of the built and natural environment.

We’re proud to be certified as a Great Place to Work® for the 9^th time! We invest in advanced tools and professional development to empower our teams. Built on trust, respect, and shared success, our culture makes Woolpert more than a workplace it’s a community.

We are looking for an IT Solutions Analyst to join our high-performing APAC IT team. Reporting to the IT & C Manager, you will provide advanced technical support across Woolpert’s business sectors. Based in our Woolpert Sydney CBD office, this role involves troubleshooting, asset management, documentation, and supporting IT infrastructure projects.

• →Managing and resolving Level 1 and Level 2 IT support requests.
• →Responding to phone calls and e-mails through the Helpdesk from clients and internal staff regarding technical support issues (remedial or add, move and change)
• →Support and administration of Exchange / MS365 environment.
• →Troubleshooting issues related but not limited to software, hardware, servers, routers, firewalls, peripherals and networking equipment.
• →Provide training and support to end-users on new technologies and systems.
• →Collaborate with local and global IT teams to implement and support IT infrastructure projects.

• Tertiary qualifications or equivalent in IT
• 3+ years of experience with relevant responsibilities.
• Sound knowledge of Windows desktop and server environment, MS365 and associated technologies.
• Working understanding of LAN and WAN environments and technologies.
• Experience with cloud technologies.
• Proven experience supporting customers and flexibility to work onsite across multiples offices.
• Strong customer service skills and ability to liaise with stakeholders at different levels.

• ITIL
• MS365 qualifications
• Certified Professional of the Australian Computer Society

Woolpert is an equal-opportunity employer. Woolpert is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  You may view more about EEO on our website: Equal-Employment-Opportunity-The-Law.pdf and EEO is the Law Poster Supplement.

Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting askhr@woolpert.com.

If you need to reschedule or cancel your interview, please reach out to your recruiter by contacting recruiting@woolpert.com. 

To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via email, the internet, or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.