Learning Commons/ OSA Assistant

Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently has an enrollment of 9,700 students in more than 100-degree programs through its Schools of Business, Communications, Computing & Engineering, Education, Health Sciences, Law, Medicine, Nursing and the College of Arts & Sciences. Our 20 Division I teams have achieved remarkable success, boasting national and conference titles — including a 2023 NCAA national championship win in men’s ice hockey, a trip to the Sweet 16 for our women's basketball team and NCAA Tournament appearances by many of our programs. The Quinnipiac University Poll is nationally recognized as a leader in public opinion research, and the university is consistently recognized by U.S. News & World Report and Princeton Review. The Wall Street Journal ranked Quinnipiac #51 among the best colleges in the nation, and second in Connecticut, for our exceptional graduation rate, salary impact, learning facilities, career preparation and learning opportunities.

The university is in the midst of program expansion and renewal for both traditional and adult learners, the development of innovative strategic partnerships, and recently opened South Quad with three state-of-the-art buildings.

As Quinnipiac grows, the university remains guided by the core values that define our community and shapes the experience of every student and employee.

• We are fiercely committed to ensuring every Bobcat thrives. We are a lifelong partner for every learner.
• We passionately care about our community. Everyone should feel welcome and valued.
• We boldly shape our university's future. We will forge a path of impact together.

These values are the foundation of who we are and reflect the Quinnipiac spirit found across our campuses. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X.

• Support the student testing process and student accommodation process as directed, including scheduling and correspondence with faculty and staff.
• Monitor and respond to email and phone inquiries regarding aspects of exam administration and other relevant matters. Greet visitors and students, take messages, relay information and answer questions within scope of knowledge and authority.
• Handle high public contact efficiently and professionally. Have knowledge of Quinnipiac procedures, OSA and Learning Commons operations..
• Use University systems fully and effectively, including the maintenance of student records. Retrieve data and reports as needed.
• Guided by supervisor’s direction about academic integrity standards, oversee the completion of exams by student test takers.
• Gather and enter data for the preparation of various reports/documents/letters, etc.
• Organize and maintain a filing system for all pertinent department/program data so that it is readily accessible.
• Provide coverage for other clerical staff in the OSA and Learning Commons as requested.
• Other clerical duties as assigned.

• High School Diploma or GED required.

• 1–3 years in administrative support, customer service, or academic services.
• Demonstrated experience in administrative or clerical support roles, preferably in a higher‑education or student‑services environment.
• Clear, courteous, and effective written and verbal communication with students, faculty, and staff.
• Ability to manage high foot traffic and public contact with professionalism and empathy.
• Experience maintaining organized filing systems and handling confidential student records.
• Basic knowledge of student accommodation processes and sensitivity to accessibility needs.
• Reliability, punctuality, and the ability to work independently as well as collaboratively within a team.
• Proven ability to collaborate effectively with individuals from varied backgrounds.

TO APPLY:

Applications must be submitted electronically and include a resume, a cover letter detailing how your experience aligns with the position requirements.

• Please note this is a Grade 6 position in the Clerical & Technical Union.
• The starting hourly rate is $27.69.
• In addition, you are eligible for an additional .75 per hour if you have a bachelor’s degree or .35 per hour if you have an associate degree.
• This is a full‑time position with a 35‑hour workweek.
• This position requires the successful completion of a Microsoft Office skills test, proofreading test, and background check.

Quinnipiac University offers eligible full-time faculty and staff a comprehensive benefits package that may include health insurance, life insurance, paid time off, education benefits, and retirement benefits. 

Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering a welcoming and respectful environment where individuals feel valued, supported, and experience a strong sense of belonging.