Head of Implementation

Hi 👋 I'm Tom, CEO at Pinpoint.

We're a high-growth HR tech company building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product-market fit, and happy customers.

Implementation has sat within our broader CS function and our CS leaders have done a great job. But as we scale, we've reached the point where it needs dedicated leadership of its own. The reality is that implementing Pinpoint is genuinely complex work. Our customers range from fast-growing SMBs who are live in days to enterprise organisations with integrations, data migrations, and multiple stakeholders to manage across a months-long process. The variability is real, the customer-side dynamics are demanding, and getting it right consistently across both regions, at increasing volume, requires someone whose entire focus is exactly that.

We are looking for someone who has done this before. Someone who has owned an implementation function at a B2B SaaS company, built the processes from the ground up, and knows what good looks like when your customers aren't enterprise giants with unlimited patience for complexity. Someone who leads from the front, moves fast, and isn't precious about how things have always been done.