Manager - Billing - US

Job Description:

Key Responsibilities

1. Leadership & Team Management

• Team Oversight: Directly manage, mentor, and evaluate a team of Billing
• Resource Allocation: Manage team workloads to ensure equitable distribution and full coverage across all client portfolios, especially during tight peak month-end cycles.
• Training & Development: Conduct training on media billing systems, client-specific billing guidelines, and operational SOPs.

1. Billing Operations & Quality Control

• End-to-End Cycle Ownership: Oversee the US billing pipeline, ensuring all draft cycles, reviews, and client-specific approvals are completed within SLAs.
• Escalation Management: Serve as the primary point of contact for complex billing disputes, client complaints, and high-value invoice reconciliations.

1. Cross-Functional Collaboration & Compliance

• Cross-Department Partnership: Partner closely with Client Services, Legal, Tax, and Account Management teams to optimize pricing setups, client onboarding, and contract transitions.
• Audit & Control compliance: Manage internal and external audit requests related to billing processes, ensuring strict adherence to SOX controls and GAAP revenue recognition standards.

• Shift – 6.30PM Onwards (WFO)
• Location: Vikhroli, Mumbai
• Minimum 13-15 years of experiencing in Billing team
• Strong Team handling experience
• Preferred experience in SSC/Media/Advertising
• Strong communication skills for negotiation & reconciliation
• Self-motivated
• Flexible attitude to achieve results.
• Calm under pressure