Workday HCM Lead Analyst

Why we're hiring:

We are looking for a Workday HCM Lead Analyst with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support. 

The purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across core HCM, absence, compensation and organizations. 

This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.

What you'll be doing:

•    Manage team of analysts located in Mexico
•    Assign tickets to analysts and ensure they are progressed efficiently and effectively to meet our release schedule
•    Manage change requests, establish underlying requirements, propose options and fully document 
•    Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times
•    Support data requests and maintenance including rescind, correct and EIBs
•    Provide guidance to our team of analysts when troubleshooting complex issues
•    Provide functional expertise and guidance to our People teams
•    Accountable for maintaining up-to-date process documentation
•    Safeguard global standards and principles against competing requests and priorities
•    Participate in testing activities as required
•    Provide creative solutioning for enhancements to our Workday deployment
•    Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends

What you'll need:

•    Certified or experienced in Workday core HCM/absence/time tracking/compensation
•    Takes ownership of queries and successfully resolve
•    Experience of using Jira, ServiceNow or similar service management software
•    Effective team player and experience of working with others to achieve a common goal 
•    Excellent listening and communication skills; able to challenge stakeholders to fully understand a requirement
•    Excellent organisational skills, attention to detail and confident communicator across all mediums 
•    Ability to deliver to deadlines and prioritise effectively 
•    Experience of improving ways of working and processes 
•    Knowledge and experience of cross functional working on both HR and finance processes an advantage

Who you are: