Service Admin / Advisor - Cummins

WSB Distributors has an opportunity for Service Admin / Advisor to join our Cummins Ag branch. You will be joining our team and be part of the growing success of a third generation, family-owned, company.

We are dedicated to supporting our people, rewarding successes and helping individuals grow.

The successful applicant will be motivated and understand the importance of being trusted to liaise with customers and work autonomously within the scope of the role under the management of the service manager.

We are looking for those who are willing to put in a good day's work and look after our customers. This role is integral to the daily operations of the business and WSB will provide support and time for training to get you up to speed.

Duties & Responsibilities:

• Manage service calls and enquiries promptly and courteously.

• Booking vehicle services.
  
• Process repair orders and warranty claims accurately and efficiently.
• Prepare and invoice service work and all other paperwork that goes with a smooth-running operation.
• Prepare and supply accurate reports as required.
• Processing of technician timesheets.
• Complete monthly processing requirements.

• Any other duties as directed

Your high work ethic & strong customer service skills will ensure customers receive up to date information on all services we offer. The incumbent needs to be self motivated, forward thinking, have a strong sense of customer service & adapt easily to multiple brands for all seasons. You will need to think on your feet during peak seasonal trade and handle busy workloads without fuss.

Skills and Experience:

• A good mechanical aptitude will be beneficial but not essential
• Previous Service Administration experience an advantage
• Excellent attention to detail
• Strong interpersonal, communication and time management skills
• Positive can-do attitude
• Computer Literacy

Aside from your qualifications you will possess the ability to establish strong connections with our existing customers and embrace this exciting opportunity to build on what WSB already offers in service. You will have loads of energy, drive, and autonomy, with a can-do attitude.  You will go the distance to deliver excellence to internal and external customers.

WSB encourages all employees to share their experience and knowledge and be willing to take on new tasks and challenges to provide the high level of customer service our clients have come to expect.

Interested?
Submit your resume and covering letter & further your career with WSB today!

hr@wsb.com.au

WSB is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.