Manager Contracts & Custodial Services - Enterprise Physical Operations

Washington University Danforth Campusmid

Legal & ComplianceContracts

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Overview

LocationST. LOUIS,

Technical Tools

Legal & ComplianceContracts

ST. LOUIS, MO 63130

The Manager Contracts and Custodial Services develops and coordinates strategic plans with key administrators and partners to advance various campus initiatives, including special and national events such as commencement, WILD, Thurtene Carnival, and the Presidential Debates. They are responsible for the strategic oversight, administration, and performance management of contracted custodial services across the organization’s facilities and serves as the primary liaison between internal stakeholders and contracted custodial service, waste, and pest management providers, ensuring that services are delivered safely, efficiently, consistently, and in accordance with contractual requirements, institutional standards, and applicable regulations.

The Manager provides operational leadership, monitors contractor performance, manages service-level expectations, evaluates quality and compliance, and identifies opportunities to improve cleanliness, customer service, cost effectiveness, and overall facility operations. This requires a variety of soft skills, education and experience to effectively lead and influence these key initiatives including contract negotiations, policy changes and operational alliance with key campus partners.

The Manager is responsible for the coordination, planning, and management of the housekeeping program and contract compliance of outsourced building services on the Danforth Campus, West Campus, South Campus, North Campus, Lewis Center, and other off campus facilities, and additionally provides direction and oversight for the contracted custodial team including identifying priorities and feedback for their 150-200+ staff.

This position works closely with contractors and campus partners to implement best industry practices, continuous improvement, sustainability, and provides technical review of cleaning products and processes. The Manager is responsible for meeting or exceeding the campus community’s performance requirements within departmental budgets.

Responsibilities

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→Establishes and maintains relationships with key administrators and campus partners to develop and coordinate strategic plans to advance various initiatives including special and national events such as commencement, WILD, Thurtene Carnival, and the Presidential Debates.
→Consults with clients regarding concerns about cleaning frequencies, standards, appearance, etc.
→Consults, coordinates and plans with numerous University schools, departments, and organizations to provide support services for a wide variety of event programs, and official functions.
→Develops and implements strategic plans, goals, and objectives for the custodial contract services program, events and strategic initiatives.
→Defines performance metrics, benchmarks, and quality standards to monitor and evaluate service delivery.
→Analyzes data and trends to identify areas for improvement and recommends proactive initiatives.
→Ensures vendor compliance to contract provisions and responsible for participating in the negotiation with contractor agreements, contracts and budgeting. This includes but is not limited to administration and management of the custodial base contract requirements and specialty services. This position monitors, inspects, provides logistical support, and communicates the University’s needs in accord with departmental and campus wide needs and requirements.
→Manages and provides technical assistance to ensure proper methods and products are being used to comply with the University, environmental, sustainability, warrantee, and community safety requirements and objectives.
→Manages departmental direct reports performance and their coordination, planning, and management of the housekeeping program and contract compliance.
→Plans, develops and supports internal and external customers in the planning, coordination and logistics of major events and operations. Consults on construction projects, to include checking drawings, finishes, waste management sites, etc. and upcoming budget impacts. Provide recommendations to Capital Projects and Design teams.
→Performs other duties as assigned.

Requirements

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Associate degree or combination of education and experience may substitute for minimum education.

No specific certification/professional license is required for this position.

No additional certification/professional licenses unless stated elsewhere in the job posting.

Leadership In A University, Hospital, Or Large Corporate/Industrial Setting (7 Years), Management (5 Years) Facilities Management And/Or Custodial Services (10 Years)

Not Applicable Activity Coordination, Communication, Crisis Management, Cross-Functional Communications, Housekeeping, Interpersonal Relationships, Leadership Communication, New Hire Training, Operating Office Equipment, Organizational Leadership, People Management, Pest Control Services, Policies & Procedures, Supervisory Management, Waste Management, Window Cleaning

A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

About the Role

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WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Bachelor's degree

G12

$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

What We Offer

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Personal

✓Up to 22 days of vacation, 10 recognized holidays, and sick time.

✓Competitive health insurance packages with priority appointments and lower copays/coinsurance.

✓Take advantage of our free Metro transit U-Pass for eligible employees.

✓WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

✓Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

✓We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

✓WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.