Deskside IT Support Engineer (Mac/Apple Specialist) – Dedicated On-Site
US·New YorkmidOtherIt Support Engineer
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Quick Summary
Key Responsibilities
Provide elite, face-to-face deskside technical support for local executives and staff. Apple Ecosystem Management: Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads.
Requirements Summary
3+ years in a deskside support or desktop engineering role, preferably within an MSP or corporate enterprise. OS Expertise: Advanced, deep-dive troubleshooting knowledge of macOS and iOS.
Technical Tools
OtherIt Support Engineer
Responsibilities
~1 min read- →On-Site Support: Provide elite, face-to-face deskside technical support for local executives and staff.
- →Apple Ecosystem Management: Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads.
- →Hardware & Software Lifecycle: Handle local hardware repairs, data migrations, and software installations.
- →MDM Administration: Utilize Addigy to manage, patch, configure, and secure macOS endpoints.
- →Documentation & Tickets: Keep highly accurate, up-to-date documentation and track your daily tasks.
- →Cross-Platform Integration: Assist users with Microsoft 365, Google Workspace, and enterprise VPNs on macOS.
- →VIP Support: Deliver white-glove, priority technical assistance to C-suite executives and VIP users.
- →MSP Liaison: Act as the primary on-site bridge between the client’s local staff and our remote MSP service desk.
Requirements
~1 min read- Experience: 3+ years in a deskside support or desktop engineering role, preferably within an MSP or corporate enterprise.
- OS Expertise: Advanced, deep-dive troubleshooting knowledge of macOS and iOS.
- MDM Knowledge: Hands-on experience using Addigy or another similar MDM for Apple device management.
- MSP Tools: Experience utilizing Autotask for ticketing and ITGlue for documentation is a major plus.
- Soft Skills: Exceptional customer service, clear communication, and a polished professional presence.
- Autonomy: Ability to manage your daily on-site ticket queue independently with minimal direct supervision.
- Certifications: Apple Certified Support Professional (ACSP) or Addigy certifications are highly desirable..
What We Offer
~1 min read✓The dynamic culture and career path of a leading Managed Service Provider.
✓The consistency of working at a single, dedicated modern client workplace.
✓Competitive salary, comprehensive healthcare benefits, 401(k) matching, and paid time off.
Location & Eligibility
Where is the job
New York, US
On-site at the office
Listing Details
- Posted
- July 21, 2026
- First seen
- October 2, 2026
- Last seen
- October 2, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 20%
- Scored at
- October 2, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
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