Customer Success Manager

We are looking for an Customer Success Manager who is client-focused, consultative, and results-oriented to join our Customer Success team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to manage post-sale client relationships while driving adoption, value realization, and long-term customer success.

Strong customer success expertise, relationship management skills, and analytical thinking are essential, along with experience in supporting onboarding, implementations, and ongoing client engagement. The ability to manage work of increasing complexity, exercise sound judgment, and collaborate effectively with cross-functional partners will be key to your success in this role.

If you’re passionate about helping customers achieve measurable outcomes, strengthening long-term partnerships, and growing your impact in customer success, we would love to hear from you!

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators.

Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.