Customer Success Manager

Maintain a forward-looking view of each partner’s health — identifying risks and friction points early and driving swift internal action to resolve them before they escalate.

Own escalation management with urgency and professionalism, deploying rapid response to protect the integrity of the relationship when issues arise.

Resolve issues with composure and high emotional intelligence, navigating difficult conversations and high-pressure situations effectively.

Own end-to-end execution of partner deliverables, ensuring internal stakeholders are aligned and accountable at every stage.

Serve as a proactive partner advocate internally, ensuring the voice of the customer is represented across product, sales, engineering, and support teams.

Coordinate cross-functional delivery of client requests, maintaining full transparency and alignment between all internal teams.

Maintain accurate and up-to-date records of all partner interactions, health signals, and opportunities.

Identify and support upsell, and expansion opportunities, contributing to revenue growth through long-term relationship development.

Track and analyse customer success metrics across portfolio, translating data into strategic recommendations presented at senior leadership level.

3+ years in Customer Success, Account Management, or a related client-facing role managing high-value accounts.

Experience in working with mobile studios is essential — understanding of monetisation models, UA economics, live ops, and mobile platform ecosystems.

Proactive, solutions-oriented mindset with a demonstrated ability to identify risks early and act decisively to mitigate them.

Ability to manage a complex, high-demand portfolio with a high degree of autonomy, ownership, and organisational rigour.

Strong cross-functional collaboration skills across product, engineering, sales, and support teams.

Data-driven approach to relationship management — able to translate customer health metrics and KPIs into actionable insights and business outcomes.

High emotional intelligence — skilled at navigating difficult conversations and de-escalating high-pressure situations with composure.

Based in Europe, with the ability to travel for client meetings and industry events as needed.

Experience working with international enterprise clients across multiple markets.

Proficient in Salesforce; familiarity with JIRA and Confluence.

Executive-level communication and presence — able to engage, influence, and build credibility with C-suite stakeholders both externally and internally.