Field Service Coordinator - Yancey Engineered Solutions

• →Schedule and dispatch field technicians based on job priority, location, and technician availability/skill set
• →Serve as the primary communication link between customers, technicians, and management
• →Maintain accurate records in the CRM/field service management system (work orders, parts used, time on site, customer notes)
• →Coordinate parts ordering and inventory needs with the warehouse/supply team
• →Handle customer inquiries, reschedule requests, and escalations professionally
• →Track technician performance metrics (on-time arrival, first-time fix rate, job completion time)
• →Prepare daily/weekly service reports for management
• →Ensure proper documentation for billing, warranty claims, and compliance requirements
• →Assist with onboarding and training coordination for new field staff

To be successful in this position you should be organized and excellent customer service skills. The ability to work in a team environment is essential to this position as well.

Education/Experience:

• Bachelor's degree in Business, Engineering, Operations Management, or a related field.

• High school diploma or equivalent (Associate's degree preferred)
• 1–3 years of experience in dispatch, scheduling, customer service, or field service coordination
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Proficiency with scheduling/dispatch software

• Problem-solving under pressure
• Customer-first mindset
• Attention to detail and follow-through
• Comfortable in a fast-paced, phone/computer-heavy environment
• Team collaboration across departments (sales, warehouse, billing)

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude