Product Support Sales Manager

From Georgia. For Georgia.  Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service.  From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.  This all starts with our greatest asset…our employees.

As the Product Support Sales Manager you will lead a team of Product Support Sales Representatives (PSSRs) and is responsible for the development and training of the sales team.  Responsibilities also include development and administration of product support marketing programs.

Primary Responsibilities:

• →Manage the daily performance of the Parts and Service sales force, including weekly ride along with sales representatives
• →Utilize Caterpillar marketing programs to increase Parts and Service sales within the branches
• →Develop short and long range forecasts, objectives, and action plans
• →Develop and direct Parts and Service merchandising programs
• →Management product and sales training for Parts and Service salespeople
• →Ensure good customer relations and resolve customer issues as necessary

Additional Responsibilities:

• →Participate in required safety program and work in a safe manner.
• →Additional duties as assigned by manager.

To be successful in this position you should have prior experience in the heavy equipment industry.  This could include as a diesel technician, sales representative or store manager.  Prior sales and management experience would be preferred, along with excellent analytical, organization and communication skills. 

Education/Experience:

• Bachelor’s degree or comparable professional experience

Required Qualifications/Skills:

• Minimum of ten years of Heavy Equipment experience. 
• Excellent analytical, organization, and communication skills.

Preferred Qualifications/Skills:

• Prior experience as a Product Support Sales Representative

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude