Centralized Services Tool Administrator

Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!

Our Story:

Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business “WIN” and be part of a greater vision. Many small businesses trust us as their IT partner.

What You’ll Be Doing: As a Centralized Services Tool Administrator, you’ll play a key role in the administration, reliability, and security of Yardstick’s internal systems and platforms. You’ll be responsible for managing core internal tools, supporting employee onboarding and offboarding, maintaining automation platforms, and contributing to security operations at a Level 2 response capacity. This role focuses on operational ownership, access control, automation administration, and security response, ensuring our tools are secure, well-managed, and aligned with established standards and business needs. You’ll work closely with technical, security, and operational teams to maintain consistency, reduce risk, and support scalable growth.

What You’ll Be Working On:

• Administer and manage Yardstick’s internal tools and platforms, ensuring stability, security, and proper configuration.
• Act as the primary administrator for internal systems, including REWST and Ninety, ensuring platforms are maintained, documented, and operating effectively.
• Execute and support employee onboarding and offboarding, including system access provisioning and deprovisioning across internal tools.
• Maintain role-based access controls to ensure employees have appropriate access aligned with their responsibilities.
• Manage and support Yardstick’s phone system, including user setup, configuration changes, and issue resolution.
• Administer and maintain automation workflows within REWST, supporting internal efficiency and standardized processes.
• Provide Security Response – Level 2 support, including investigation, containment, and remediation of security incidents.
• Respond to alerts and escalations related to security events, suspicious activity, or policy violations.
• Support attack response activities, including endpoint isolation, access resets, and remediation actions as required.
• Ensure all processes related to tools, access, and security response are clearly documented and kept up to date.
• Collaborate with technical and leadership teams to improve tool usage, security posture, and operational consistency.
• Identify opportunities to reduce risk and improve efficiency through improved tooling, automation, or process refinement.
• Participate in projects and initiatives related to internal systems, security improvements, and operational enhancements.
• Perform other duties as required to support the team and business objectives.

What We’re Looking For:

• 3+ years of experience in a Tool Administrator, Systems Administrator, Centralized Services, or similar role.
• Strong experience managing internal tools and platforms, including access control and administration.
• Experience supporting employee onboarding and offboarding in a security-conscious environment.
• Hands-on experience with automation platforms, particularly REWST.
• Experience administering business or operational platforms such as Ninety.
• Experience with phone system management and administration.
• Experience participating in security incident response, including investigation and remediation activities.
• Strong documentation, organization, and attention-to-detail skills.
• Ability to work independently and take ownership of core operational responsibilities.
  

Physical Requirements (include but are not limited to):

• Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.

Our Employee Perks:

• Competitive Salaries.
• Comprehensive Health, Dental, and Vision Insurance.
• Retirement Savings Plan with up to 3% Company Matching.
• 3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays.
• Certification Reimbursement.
• Paid Parking.

We are excited about the possibility of you joining our team! If you’re passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.

Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.