Carrier Operations Representative

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
Our client is a logistics solutions provider offering a wide range of transportation and freight management services. With a focus on efficiency, reliability, and customer satisfaction, our client aims to streamline supply chains and optimize logistics operations for businesses across various industries. Through innovative technology and a dedicated team of professionals, our client delivers tailored solutions to meet the unique needs of each client, ensuring timely and cost-effective delivery of goods and materials.

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  Accurately update and document shipment statuses in internal systems.

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  Monitor carrier performance to ensure timely deliveries and resolve mid-transit issues according to company SOPs.

• Contact carriers to obtain time-sensitive updates and log information appropriately.

• Manage team email, responding to both internal and external requests in a timely manner.

• Proactively identify and communicate issues to relevant teams for quick resolution.

• Assist Carrier Sales Representatives by ensuring smooth operations across their book of business.

• Collaborate with internal departments and maintain a professional attitude while working under pressure.

• Stay informed about industry trends, including seasonal and geographic freight dynamics.

• Be open to learning and mastering the company’s proprietary technology and systems.

• Maintain a positive attitude, exhibit a strong work ethic, and contribute to team success.

• Support co-workers and management by fostering a collaborative work environment.

• Previous experience in carrier sales, freight brokerage, or logistics coordination on the US market.

• Strong negotiation skills with the ability to build rapport and influence others.

• Excellent communication and interpersonal skills.

• Proficiency in transportation management systems (TMS) and other relevant software.

• The working schedule: Monday to Friday - 7 am- 4 pm CST

• A supportive team

• Competitive Salary in USD

• Office or remote mode of work

• 10+ business days of paid time off

• English courses

• Equipment provided

• Fragrant coffee from the barista in the office

The role of a Carrier Sales/Load Coverage Specialist is critical in ensuring the smooth and efficient movement of goods from origin to destination. By effectively managing carrier relationships, negotiating rates, and coordinating shipments, you’ll play a key role in meeting customer expectations and driving business success