Zensurance27d ago

CAD 140000–175000/yr

Senior UX Manager (Remote First)

Toronto · TorontoRemoteFull-timesenior

OtherUx Manager

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Quick Summary

Requirements Summary

8+ years in UX/product design, with 3+ years managing designers Experience leading UX across both customer-facing products and internal/B2B tooling T

Technical Tools

OtherUx Manager

About Us:

Zensurance is redefining commercial insurance for Canadian businesses.

As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact:

✅ Deloitte’s Technology Fast 50 (2023, 2024, 2025)

✅ Deloitte’s Technology Fast 500 (2024, 2025)

✅ Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.

If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!

As a Senior UX Manager, you will report to the VP of Technology. You will lead and oversee the User Experience function at Zensurance. You will own the end-to-end user experience across complex, multi-personal product ecosystem and build the team and practices to support it.

You will be shaping UX across:

Customer-facing flows — quoting, applications, checkout (payments, e-signature, address confirmation), self-serve endorsements, and renewals
Broker/agent experiences — tools for intermediaries managing policies on behalf of clients
Internal operations tools — underwriting dashboards, pricing analytics, low-code builders, document management, and exception handling.
A design system and component library — by modernizing and evangelizing an existing atomic design system.

This role provides a structured path for career progression, featuring ample opportunities to assume greater accountability and leadership over time.

Lead the UX function. Hire, mentor, and manage a small team of product designers and researchers. Set the bar for quality, process, and craft.

Define and evolve the long-term UX vision and experience strategy for key product areas, ensuring alignment with company goals and customer needs.

Lead strategic design initiatives that span multiple teams or product areas, ensuring consistency across the platform. Ensure design decisions reflect a coherent mental model and interaction patterns, creating intuitive and scalable experiences.

Define and prioritize UX work across customer acquisition, policy management, and internal tooling. Align design direction with product and engineering leadership.

Drive user research. Establish research practices that inform product decisions. Insurance is a domain where users need clarity and confidence — understand where they struggle and why.

Establish and champion UX principles and design frameworks that guide consistent decision-making across teams.

Evolve the design system. You'll work closely with frontend engineering to keep the design system coherent, accessible, and scalable.

Navigate complexity. Insurance products involve regulatory requirements, multi-step workflows, conditional logic, and domain-specific language. You'll need to make complicated things feel simple.

Collaborate across disciplines. Work daily with product managers, frontend and backend engineers, data teams, and business stakeholders. You'll need to understand how design work maps to team boundaries.

Required:

8+ years in UX/product design, with 3+ years managing designers

Experience leading UX across both customer-facing products and internal/B2B tooling

Track record of building or scaling a design function (hiring, establishing process, raising the bar)

Strong portfolio showing end-to-end product thinking — not just visual polish, but information architecture, interaction design, and flow design for complex workflows

Experience working with and contributing to a design system used across multiple product surfaces

Deep understanding of accessibility standards (WCAG 2.1 AA) and inclusive design practices

Strong aptitude for leveraging AI to increase speed and quality of UX initiatives.

Extensive knowledge of how AI is affecting how we build and provide services to users.

Comfort with data-informed design — using analytics, usability testing, and user research to drive decisions

Preferred:

Experience in insurance, fintech, or other regulated industries where trust, compliance, and clarity matter

Familiarity with micro-frontend or multi-app architectures and the design challenges they create (consistency, shared components, cross-app flows)

Experience designing for multiple user personas with very different needs (end consumers vs. power-user internal tools)

Familiarity with design-to-engineering handoff in a component-based React environment

Listing Details

Posted: March 25, 2026
First seen: March 26, 2026
Last seen: April 22, 2026

Posting Health

Days active: 27
Repost count: 0
Trust Level: 51%
Scored at: April 22, 2026

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Zensurance

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Zensurance is a Canadian online insurance brokerage that provides customized business insurance solutions for small and medium-sized enterprises, utilizing technology to simplify the purchasing process.

Employees

350

Founded

2016

Domain

zensurance.com

Jobs

View 13 jobs

View company profile

Salary

CAD 140000–175000

per year