Zimperium5mo ago

Technical Customer Success Manager (Resident Engineer/RASP/iOS & Android) - Pune, India

IndiaRemoteFull timemid

Customer SuccessTechnical Customer Success Manager

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Quick Summary

Overview

Technical Tools

awsjavapythonsqlagilecustomer-successlinuxmachine-learning

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users

As part of our fast growing pace, we are currently looking for a Customer Success Manager (Resident Engineer). The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The Customer Success Manager (Resident Engineer) will be focused on a key enterprise client working primarily onsite at Client’s location. The role requires a blend of strong Customer management experience with a strong technical background.

Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams

Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value

Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data

Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations

Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities

Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution

Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues

Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer

B.S. in Computer Science or an equivalent engineering degree

10+ years of experience working with Enterprise software solutions, startup experience desirable

5+ yrs of Linux Scripting Experience

Database/SQL skills are a must

Experience in programming languages like Python and Java

3-5 years of Helm deployments with good expertise of the technology

Experience with AWS tooling

5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers

Self-motivated, strong problem-solving skills with good business acumen

Domain expertise in Mobility & Security is highly desirable

Ability to travel

Location & Eligibility

Where is the job

India

Remote within one country

Who can apply

Listed under

India

Listing Details

Posted: November 26, 2025
First seen: March 26, 2026
Last seen: May 12, 2026

Posting Health

Days active: 46
Repost count: 0
Trust Level: 39%
Scored at: May 12, 2026

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Zimperium

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Zimperium is a global leader in mobile security, providing AI-driven, real-time, on-device protection against known and unknown mobile threats for applications and devices.

Employees

350

Founded

2010

Domain

Jobs

External application · ~5 min on Zimperium's site

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