Group Product Manager, AI (Products)

• Lead Zip’s AI-powered product portfolio, owning the strategy and execution of AI systems embedded directly into our consumer and merchant experiences. 
• Deep understanding of:
• LLMs, prompt engineering, and evaluation frameworks
• Agent architectures (planning, tool use, orchestration)
• Tradeoffs between model performance, latency, and cost
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Zip is looking for a Group Product Manager, AI (Products) to lead and scale our AI-powered product portfolio. In this role, you’ll own the strategy and execution of intelligent systems embedded directly into our consumer and merchant experiences. You’ll operate at the intersection of cutting-edge AI and real-world fintech applications—driving innovation while ensuring scalability, reliability, and measurable business impact.

You will join a team responsible for defining and driving the strategy for our next generation of AI products. A core part of this role involves close collaboration with the Agentic AI team to guide the design of agent architectures, including planning, tool use, and orchestration. A critical focus will be on defining the product roadmap and prioritizing features to ensure our AI products are powerful and production-ready by strategically managing the tradeoffs among model performance, latency, and cost.

• Own the end-to-end product strategy for Zip’s Agentic AI products, including end-to-end ownership of customer-facing AI product outcomes.
• Identify and prioritize opportunities to build smart AI-powered products that deliver better decisioning, personalization, and outcomes across consumer and merchant experiences. 
• Drive AI best practices and principles across the entire Product Management organization.
• Operate at both the system-level architecture and the product detail
• Collaborate with Engineering, Risk, Design, Legal, and Marketing teams
• Align stakeholders on roadmap priorities and trade-offs
• Present strategy and results to executive leadership
• Own the success of AI products through clear metrics; driving measurable ROI, adoption, and sustained product growth.
• Balance innovation with regulatory, compliance, and risk considerations typical in fintech

• 10–12+ years in product management, with significant time in enterprise systems, AI, or infrastructure,  including 3–5+ years in leadership roles
• Experience owning complex, high-stakes systems (e.g., payments, risk, marketing, AI platforms)
• You’ve led teams and shipped products that operate at scale
•  Strong background in platform products, APIs, or developer ecosystems
• Deep understanding of:
• LLMs, prompt engineering, and evaluation frameworks
• Agent architectures (planning, tool use, orchestration)
• Tradeoffs between model performance, latency, and cost
• Ability to translate complex technical systems into customer value
• You can engage credibly with engineers and researchers on system design
• Track record of owning multi-product portfolios and driving measurable outcome
• Clear alignment with Zip’s core values

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $181,000 - $220,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

Zip is a global ‘Buy Now, Pay Later’ company that gives our millions of customers simpler and fairer ways to pay. 

We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber. United by our mission, purpose and values - Customer First, Own It, Stronger Together & Change The Game - we are the next generation of payments, helping people across the globe to fearlessly take control of their financial future.

We are Zip, and we are just getting started.

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