Account Director, Health Systems

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

• Love building relationships from the ground up and are energized by opening new doors with prospective clients
• Thrive in complex enterprise sales environments where success requires patience, strategy, and persistence
• Enjoy engaging executive stakeholders and influencing decisions across clinical, operational, financial, IT, legal, and procurement teams
• Are naturally curious and enjoy understanding your clients' biggest challenges before proposing solutions
• Excel at partnering cross-functionally to navigate complex deals and deliver exceptional client experiences
• Prefer spending time in the field building relationships face-to-face and are excited by regular travel
• Are motivated by ambitious revenue goals and take pride in winning strategic, high-impact partnerships

• Identifying, prospecting, and developing new business opportunities across large health systems
• Building strategic relationships with executive stakeholders and establishing yourself as a trusted advisor throughout the sales process
• Owning the full enterprise sales cycle—from initial outreach through contract negotiation and signed agreement
• Leading complex, multi-threaded sales motions across clinical, operational, financial, IT, legal, procurement, and executive stakeholders
• Developing account strategies and territory plans to prioritize high-value opportunities and drive sustainable pipeline growth
• Delivering compelling executive presentations and building business cases that demonstrate measurable value for prospective clients
• Forecasting pipeline, revenue, and deal progression with a high degree of accuracy
• Partnering closely with Product, Marketing, Solutions, Finance, Legal, and Client Success to navigate complex deals and ensure a seamless transition to long-term partnership
• Representing Zocdoc at client meetings, industry events, and conferences while traveling up to 75%

• 7-10+ years of enterprise sales experience, with a proven track record of sourcing, developing, and closing net-new business within large health systems
• Demonstrated success navigating complex, multi-stakeholder sales cycles involving executive, clinical, operational, financial, IT, legal, and procurement leaders
• A history of consistently meeting or exceeding ambitious revenue targets in a quota-carrying role
• Exceptional executive presence with experience building trusted relationships and influencing C-suite decision-makers
• Strong account planning, territory strategy, and pipeline management skills
• Excellent written, verbal, and presentation skills, with the ability to communicate effectively across technical and executive audiences
• Experience partnering cross-functionally with teams including Product, Marketing, Finance, Legal, Solutions, and Client Success to drive successful outcomes
• Proficiency with CRM tools (Salesforce preferred), Google Workspace, and AI-powered productivity tools