Staff Software Engineer, Marketplace Insurance

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Zocdoc's greatest asset is its people. As a Staff Software Engineer on the Marketplace Insurance team, you'll help answer two of the most important questions patients face when seeking healthcare: Which providers can I see in-network? and How much will it cost?

We empower patients to make informed healthcare decisions with confidence while driving a significant, high-visibility impact on Zocdoc's business. You'll tackle complex technical challenges, simplifying an intricate domain that involves vast datasets. Spanning thousands of insurers and millions of patients, into seamless, user-friendly experiences.

As a Staff Engineer on the team, you'll provide technical leadership, guide design decisions, and mentor engineers to drive best practices across the organization. All while maintaining a strong focus on user experience and shipping features that delight the user.

• Inspired by the opportunity to positively impact the healthcare experience for millions of patients
• Passionate about building highly scalable platforms and excited about developing new and innovative products
• Undaunted by the complexity of how the health insurance system works, and are motivated to simplify it for patients
• Product-driven with a relentless focus on user needs; you’re excited to partner closely with cross-functional teams, leading projects beginning from the early ideation phase
• A fervent champion of engineering fundamentals and enjoy driving adoption of best practices in code health, testing, and maintainability across organizations and teams
• A leader who mentors and grows teams, cultivates innovation, and drives cross-collaboration across multiple teams
• An entrepreneur with strong ownership who can thrive in an ambiguous and fast-changing environment

• Ownership of Zocdoc's expansion of Insurance features and cost transparency, including roadmapping, prototyping, and leading 0 - 1 projects that span across the technology stack
• Acting as a stakeholder in deciding what we build, and partnering with other business and product stakeholders to chart the course
• Analyzing and decomposing complex product challenges to drive sound design decisions
• Working hands-on with your team and shipping production code using C#, React, and AWS to millions of users autonomously
• Collaborating with our agile team of dedicated and brilliant engineers, product managers, designers and data scientists
• Mentoring fellow engineers, supercharging team throughput through robust coding standards, automated workflows, and a culture that embraces continuous improvement
• Continuously improving our ability to deliver quality solutions through evolving engineering process and technical capabilities
• Working with cutting edge GenAI tools and technology to have a multiplier effect on the team

• 7+ years of significant expertise in building and scaling high-performance, distributed backend systems
• Successfully shipped code for a complex, user-facing product, with experience working across multiple areas of the technology stack
• Possess a strong product-owner mindset with a relentless focus on user needs and a demonstrated history of delivering features that drive significant business impact
• Demonstrated history of solid and well-rounded system design skills. Designing systems for high availability, fault tolerance, and graceful degradation
• Improved developer productivity, efficiency, and velocity by setting up the best practices for coding, testing, deployment, and observability
• Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices
• Been an effective communicator capable of delving into technical details, leading technical discussions, and presenting solutions to diverse cross-functional audiences
• Experience evaluating and working with third-party vendors and data providers