Staff Software Engineer, Marketplace Insurance

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.  

We’re here to give power to the patient. 

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

Zocdoc's greatest asset is its people. As a Staff Software Engineer on the Marketplace Insurance team, you'll help answer two of the most important questions patients face when seeking healthcare: Which providers can I see in-network? and How much will it cost?

We empower patients to make informed healthcare decisions with confidence while driving a significant, high-visibility impact on Zocdoc's business. You'll tackle complex technical challenges, simplifying an intricate domain that involves vast datasets. Spanning thousands of insurers and millions of patients, into seamless, user-friendly experiences.

As a Staff Engineer on the team, you'll provide technical leadership, guide design decisions, and mentor engineers to drive best practices across the organization. All while maintaining a strong focus on user experience and shipping features that delight the user.

• Inspired by the opportunity to positively impact the healthcare experience for millions of patients
• Passionate about building highly scalable platforms and excited about developing new and innovative products
• Undaunted by the complexity of how the health insurance system works, and are motivated to simplify it for patients
• Product-driven with a relentless focus on user needs; you’re excited to partner closely with cross-functional teams, leading projects beginning from the early ideation phase
• A fervent champion of engineering fundamentals and enjoy driving adoption of best practices in code health, testing, and maintainability across organizations and teams
• A leader who mentors and grows teams, cultivates innovation, and drives cross-collaboration across multiple teams
• An entrepreneur with strong ownership who can thrive in an ambiguous and fast-changing environment

• Ownership of Zocdoc's expansion of Insurance features and cost transparency, including roadmapping, prototyping, and leading 0 - 1 projects that span across the technology stack
• Acting as a stakeholder in deciding what we build, and partnering with other business and product stakeholders to chart the course
• Analyzing and decomposing complex product challenges to drive sound design decisions
• Working hands-on with your team and shipping production code using C#, React, and AWS to millions of users autonomously
• Collaborating with our agile team of dedicated and brilliant engineers, product managers, designers and data scientists
• Mentoring fellow engineers, supercharging team throughput through robust coding standards, automated workflows, and a culture that embraces continuous improvement
• Continuously improving our ability to deliver quality solutions through evolving engineering process and technical capabilities
• Working with cutting edge GenAI tools and technology to have a multiplier effect on the team

• 7+ years of significant expertise in building and scaling high-performance, distributed backend systems
• Successfully shipped code for a complex, user-facing product, with experience working across multiple areas of the technology stack
• Possess a strong product-owner mindset with a relentless focus on user needs and a demonstrated history of delivering features that drive significant business impact
• Demonstrated history of solid and well-rounded system design skills. Designing systems for high availability, fault tolerance, and graceful degradation
• Improved developer productivity, efficiency, and velocity by setting up the best practices for coding, testing, deployment, and observability
• Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices
• Been an effective communicator capable of delving into technical details, leading technical discussions, and presenting solutions to diverse cross-functional audiences
• Experience evaluating and working with third-party vendors and data providers