Commercial Operations & Strategy Manager

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Zocdoc’s mission is to bring power to the patients. We are the leading digital healthcare marketplace in the nation, and we are looking to add future leaders to our team to position ourselves for rapid growth. We are seeking a motivated Manager for our Commercial Operations & Strategy team to help drive our mission. In this crucial role, you will provide operational focus for our sales teams to drive revenue growth and efficiency. Our team plays a key role in defining Zocdoc’s strategy, but our strength is transforming that strategy into a detailed, action-oriented plan upon which our business can execute. 

• An owner and operator, passionate about bridging the gap between strategy and execution
• An analytical thinker that is enthusiastic about working cross-functionally to achieve goals
• Motivated by finding simple, effective solutions to the most complex business problems
• Driven by entrepreneurial settings where creativity and grit are required

• Defining business and sales team initiatives along with success outcomes/KPIs; building visibility into them and driving insights alongside sales leadership and cross-functional stakeholders
• Analyzing business and sales data to drive decision-making around increasing revenue generated by sales teams, sales opportunity prioritization, sales team scaling, etc.
• Supporting our sales teams via planning, target-setting, compensation, plan design and execution, policy design and implementation, process optimization, etc.
• Problem-solving with individuals at all levels (including executives) across a broad range of departments (e.g., Sales, Finance, Product, Business Operations, BI, Data Science, etc.)
• Skillfully tailor and articulate clear, compelling messages for diverse stakeholders, adeptly synthesizing complex processes and technical language into actionable next steps

• 5+ years of work experience in roles with both analytical and operational responsibilities with a business/revenue/sales operational role 
• Experience tracking and synthesizing performance of teams and initiatives to help inform broader company strategy
• Utilized tools such as Snowflake, Google Suite, Salesforce, and Looker to track, report, and visualize key metrics for sales teams
• Experience standardizing reporting processes to make them repeatable and scalable
• The ability to research, design, and execute incentive plans around company initiatives
• A well-equipped influencing toolkit that is effective across a diverse range of stakeholders
• The willingness to roll up your sleeves and be resourceful to solve ambiguous challenges
• Resourcefulness, nimbleness, and the ability to stay positive under pressure
• Comfort with taking initiative in a constantly-changing work environment 
• Experience or proficiency in Excel, Snowflake/SQL, Looker, and Salesforce required