Collections & Recoveries Strategy Manager

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Job Summary

Main accountabilities and approximate time split

§  Liaise with the relevant risk management stakeholders in order to identify and manage the objectives of collection

§  Strategies to drive risk management;

§  Liaise with the relevant collection operations stakeholders to manage strategy execution and success;

§  Liaise with the relevant compliance and regulatory bodies to ensure adherence to legislation and policies

§  Manage and set expectations for the outsource collections model

§  Manage strategy sign-off process to ensure that all stakeholders are informed of proposed strategy changes and benefit or impact of these changes to the business Strategy

§  Develop data driven collection strategies within the Retail Credit Risk team;

§  Develop detailed strategies that address the entire collection life cycle;

§  Develop several alternative campaign strategies based on an analysis of the data and seasonal/point in time scenarios that will affect portfolio performance;

§  Consolidate the data in a logical manner such that it is analytically ready

§   Identify any data anomalies or trends and investigate possible causes

§   Identify external data sources that can enhance internal performance view and support strategies Measurement

§  Produce detailed daily and monthly reports that will track strategies against agreed Risk measurement performance metrics

§  (performance, success and industry);

§  Participate in defining operational metrics to measure efficiency to defined Collection strategies;

§  Innovation/new capabilities

§  Identify new collection opportunities to enhance collection strategies i.e. payment capability, reminders, engagement,

§  channels;

§  Seek better ways of reporting and changing collection strategies Implementation

§  Have a good understanding of the collections environment where strategies will be executed

Risk and Controls Objectives

§  Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

§  Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

§  Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.

§  Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.

§  Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.

§  Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.

§  Continuous and proactive engagement with regulatory bodies, unions where applicable

§  All mandatory training completed to deadline

Knowledge & Experience Required

 §  Degree in Business or Mathematics or Statistics or Operational Research or Industrial Engineering or Risk Management or higher qualification

§  3 years’ experience is required, in data analysis

§  year experience in statistical analysis and manipulation of very large data sets

§  Advanced computer literacy especially the Microsoft Office suite of programmes (MS Word, MS Excel, MS PowerPoint) (1+ years)

§  Knowledge & Skills: (Minimum of 6)

§  Problem Solving

§  A strong understanding of key credit risk metrics

§  Communication - verbal & written

§  Microsoft Office

§  Project Management experience

§  User Acceptance Testing required

§  Competencies:  (Maximum of 8 competencies)

§  Deciding and initiating action

§  Relating and networking

§  Persuading and influencing

§  Applying expertise and technology

§  Analyzing

§  Planning and organizing

§  Adapting and responding to change

§  Entrepreneurial and commercial thinking

Absa Values

Absa’s  Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

§  Trust

§  Resourceful

§  Stewardship

§  Inclusive

§  Courage

Education