Integration Health Engineer

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Zocdoc’s most important asset is our people.  As an Integration Health Engineer, you’ll play a meaningful role in making sure Zocdoc's core technology and data flows are stable, performant, and reliable. You will be the proactive guardian of our system integrations, ensuring seamless connectivity between various applications and third-party services. Your expertise will be vital to maintaining the high availability of our systems, which is critical to Zocdoc's mission of delivering a better healthcare experience.  

• Personally motivated by solving complex, real-time technical puzzles.
• Autonomous, urgent, and creative. You genuinely love diagnosing system failures and searching for solutions that are complete, not just the obvious band-aid.
• Highly detail-oriented and meticulous about system reliability and performance.
• Passionate about maintaining the highest standards of data flow and system connectivity.
• A proactive problem-solver who anticipates and resolves issues before they impact the business.
• The kind of person who thrives on cross-functional collaboration with engineering and operations teams.
• Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor.

• Full ownership of the continuous monitoring and health checks of system integrations.
• Troubleshooting and resolving real-time integration errors, API failures, and data flow disruptions.
• Building and fostering relationships with Account, DevOps, and IT teams to coordinate fixes and improvements.
• Analyzing logs and alerts to determine the root cause of system failures and documenting resolutions.
• Optimizing existing integrations for efficiency and enhanced performance.
• Working with cutting edge GenAI tools and technology.

• Meaningful (2+ years) experience in system integration health, API monitoring, and network troubleshooting
• The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Proficiency in scripting/query languages like SQL, Python, PowerShell, or Bash for log analysis and automation.
• A compassionate but consultative, and confident approach when collaborating on technical issues with cross-functional teams.
• A fundamental understanding of API integrations, system operations, and incident management best practices.
• Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Experience with industry-standard monitoring tools such as Splunk, Datadog, or Prometheus.
• Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
• An unrelenting desire to build more equitable, inclusive and diverse workplaces.  You view this role as an opportunity to create positive change
• Humility.  You believe in treating all people with dignity and respect, regardless of title or tenure