Staff Software Engineer, Bookings

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

As a Staff Software Engineer on Booking, you’ll take ideas from inception to reality by rapidly building prototypes, iterating, and releasing them. You’ll oversee changes to the business logic and user interface of the booking flow to improve the patient experience. You’ll also play a key role in evolving the data representation of appointment booking requests to optimize performance, cost, and stability of the booking system. As a Zocdoc’r, you’ll work with a supportive team of great humans who are funny, intellectually curious, and passionate about giving power back to the patient!

• Inspired by the opportunity to positively impact the healthcare experience of millions of patients and providers
• Product-driven with a relentless focus on user needs
• A fervent champion of engineering fundamentals and enjoys driving adoption of best practices in code health, testing, and maintainability across organizations and teams
• Passionate about being part of and contributing to diverse and inclusive teams and culture
• An entrepreneur with strong ownership who can thrive in an ambiguous and fast-changing environment

• Charting the technical course for Zocdoc’s booking platform to improve stability and user experience — drafting technical roadmaps, setting technical priorities, and driving visionary initiatives
• Spearheading bold innovation, whether by employing cutting-edge user experience patterns, exploring emerging data sources, or pioneering architectural strategies that keep Zocdoc ahead of the pack in healthcare tech
• Managing and building complex, multi-page web applications along with the backing APIs and microservices, creating frictionless user experiences and data flows that truly empower both patients and providers to access care and information in real time
• Mentoring fellow engineers, supercharging team throughput through robust coding standards, automated workflows, and a culture that embraces continuous improvement
• Analyzing and decomposing complex product challenges to drive sound design decisions 
• Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers
• Working with cutting edge GenAI tools and technology

• A proven track record of owning and scaling complex, user-facing platforms, balancing near-term delivery with a long-term technical vision.
• Demonstrated history of solid and well-rounded system design skills, including API design and front-end page architecture
• Bring a strategic mindset, fusing immediate wins with a big-picture roadmap that drives meaningful transformation for your organization
• Lead by example, steering teams toward best-in-class testing, deployment, and observability practices that amplify output and quality
• Strong communication skills that bridge technical and non-technical audiences, aligning product, data science, user experience, and engineering priorities.
• A passion for mentoring engineers, driving best practices in testing, deployment, and maintainability, and elevating team-wide engineering quality.
• A growth mindset rooted in humility, inclusivity, and curiosity—valuing diverse perspectives and fostering an equitable, collaborative engineering culture.