Provider Data Operations Associate

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. However, in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

In this role, you will leverage your technical expertise to set up and maintain an accurate and comprehensive database of doctor profiles and healthcare institutes. The ideal candidate will possess a high level of attention to detail and a strong ability to work with large data sets.

• Utilize SQL to extract, manipulate, audit and analyze data 
• Build and maintain detailed provider profiles by merging data from multiple sources, ensuring accuracy and consistency.
• Use Excel/Google spreadsheets to manage and update large datasets, create reports, and conduct data analysis
• Review and verify the accuracy of provider information to ensure all details are up-to-date, and address any gaps or inconsistencies through outreach
• Ensure all data privacy and compliance standards are met

• At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above)
• At least 2 years of work experience
• Relevant experience in data analysis, SQL, or Excel-based roles is highly desirable.
• Familiarity with AI-powered tools for research, summarization, and data validation, with the ability to review, refine, and quality-check AI-generated outputs.
• Advanced knowledge of Microsoft Excel and Google Sheets
• Exceptional attention to detail and accuracy in working with complex data
• Strong problem-solving skills and the ability to analyze and resolve data discrepancies
• Ability to manage and prioritize multiple tasks in a fast-paced environment
• Excellent written and verbal communication skills in English, with the ability to work effectively in a team
• A background in US healthcare or other data-driven industries is a plus