Manager, Financial Planning & Analysis

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Zocdoc’s most important asset is our people.  As a Manager, FP&A, you will lead Zocdoc’s financial reporting and consolidations, managing FP&A individual contributors to deliver high quality financial reporting, forecasting and analysis to Zocdoc’s leaders. You will prepare executive-ready financial materials, partnering closely with Finance leadership to ensure they are equipped to drive decision-making. This role offers an exciting opportunity to shape the financial planning process of the company and play a pivotal role in driving financial performance and long-term success of Zocdoc.

• A strategic thinker with deep analytical capabilities who turns data into actionable recommendations.
• A strong people leader with deep analytical capabilities and a passion for developing talent and driving financial excellence
• Action‑oriented with a bias toward building scalable, automated processes and best practices.
• Highly organized, and enjoy managing multiple projects and priorities simultaneously
• A clear communicator who can distill complex concepts for executive audiences.

• Leading, coaching, and developing FP&A individual contributors; fostering a culture of collaboration, feedback, and continuous improvement through regular coaching, clear development expectations, and stretch opportunities.
• Preparing executive-ready financial reporting and materials; partnering with Finance leadership to ensure they are equipped to communicate financial results and actionable insights to the executive team.
• Supporting the development of materials for Zocdoc's board and investors, ensuring accuracy, clarity, and decision-readiness.
• Partnering with Finance leadership to determine FP&A systems strategy, including implementation and optimization of financial forecasting and reporting systems 
• Driving financial process improvement; coaching the team on end-to-end budgeting and forecasting processes, reducing manual work through automation, and sustaining best practices through training and clear operating norms.
• Monitoring outcomes against forecasts, surface risks and opportunities, and escalating thoughtfully to drive course-corrective action.
• Owning financial consolidations across the three financial statements (P&L, Balance Sheet, Cash Flow), centrally managing assumptions and cadence.
• Overseeing FP&A support across multiple cost centers, setting direction for financial projects, scoping work, clarifying assumptions and success criteria, and coordinating across partners to ensure clear ownership and execution.
• Translating departmental and Finance priorities into clear team plans; managing competing demands by setting expectations, monitoring progress, and addressing risks early.
• Leading ad-hoc analyses to support strategic initiatives and leadership priorities, directing the work of individual contributors and ensuring quality and rigor.

• 7+ years of experience in FP&A, corporate finance, accounting or related field, with a track record of leveraging financial analysis to drive business outcomes in a fast-paced environment.
• 4+ years of experience in FP&A or a comparable finance role, with a track record of solving complex, cross-functional financial planning problems across a significant portion of the consolidated financial forecast. 
• At least one year of experience leading complex cross functional projects and/or managing people directly or indirectly.
• Expertise in financial modeling and reporting with advanced Excel proficiency.
• Strong coaching and people leadership skills, with the ability to develop individual contributors, set clear expectations, and hold a team accountable for outcomes.
• Proven success managing stakeholders and guiding teams through complex analytical challenges.
• Proven ability identifying finance process inefficiencies and leading improvement initiatives within their area.
• Experience with financial planning systems (e.g., Planful, Adaptive, Anaplan) a plus.
• Relevant industry experience in technology, healthcare, and/or consumer marketplaces a plus.