Staff Software Engineer, Marketplace

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

As a Staff Software Engineer on the Marketplace Growth team at Zocdoc, you’ll transform ideas into reality by rapidly prototyping, iterating, and delivering high-impact experiences that help patients discover and access care. You’ll take ownership of the systems that power Zocdoc’s user acquisition and engagement, ensuring our top-of-funnel experiences are stable, scalable, and high-performing. This includes driving the evolution of our SEO infrastructure, which powers thousands of patient-facing pages; iterating on provider profile and practice page designs to create seamless, trustworthy experiences; and building AI-driven systems that introduce new, intelligent ways for users to learn about Zocdoc. You’ll collaborate closely with Design, Product, and Marketing counterparts to align on strategy, deliver measurable impact, and continuously refine how patients connect with healthcare providers—all while fostering a culture of technical excellence, mentorship, and innovation that keeps Zocdoc at the forefront of healthcare technology.

To ensure fair consideration, candidates should apply to only one Staff Software Engineer role at Zocdoc. Please avoid submitting multiple applications, as we will review your profile for the most relevant opportunity.

• Driven by the opportunity to impact healthcare positively, our mission is to create a seamless, efficient, and deeply human experience
• Product-driven with a relentless focus on user needs
• Passionate about engineering excellence, with a strong focus on promoting best practices in code quality, testing, and long-term maintainability across teams and the organization
• Demonstrates strong ownership of their technical domain and invests in mentoring others by sharing knowledge and best practices across teams

• Leading the technical direction of Zocdoc’s acquisition platform, enhancing system stability and user experience. Guiding technical discussions, ensuring decisions are scalable and dependable, and aligning infrastructure with the team’s broader mission
• Building scalable APIs and microservices that power frictionless data access and informed patient decision-making
• Collaborating with design counterparts to iterate on user experiences and improve the overall customer journey
• Proactively engaging with product counterparts to align on vision, strategy, and execution, ensuring projects stay on track and deliver business value
• Mentoring engineers and driving team excellence through coding standards, automation, and continuous improvement
• Leading bold innovation initiatives centered on AI, leveraging emerging data sources and cutting-edge architectures to position Zocdoc as a leader in healthcare technology

• Owned and evolved complex, user-facing platforms end-to-end, balancing rapid delivery with long-term technical vision to ensure scalable, maintainable, and impactful experiences
• Designed and built performant systems with search engine optimization (SEO) and page speed as top priorities, ensuring fast, reliable, and discoverable patient experiences at scale
• Architected full-stack solutions spanning backend APIs, AWS-based infrastructure, and React systems that are modular, reusable, and leveraged across teams
• Integrated with third-party data sources and content management systems, such as Contentful, to deliver dynamic, flexible, and content-rich user experiences
• Leveraged large language model (LLM) systems to transform raw user data into actionable insights, powering intelligent and personalized features
• Driven engineering excellence through best-in-class practices in testing, CI/CD, observability, and system performance optimization
• Mentored and collaborated across distributed teams, promoting strong technical foundations, clear communication, and an inclusive, innovative engineering culture